Artisan: most-reported complaints
Automated analysis of 6 public Trustpilot reviews published 2024-07-16 to 2026-07-24. TrustScore 3.1 from 8 total reviews — see the Trustpilot page. Quick answer: is Artisan legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which accounted for 2 out of 3 identified complaints. This issue represented 67 percent of the complaints found in the 6 reviews analyzed. A trend cannot be established yet due to the limited number of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company has not claimed its Trustpilot profile. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.7★ on Google (74 reviews) — a 1.6-star gap between its Trustpilot and Google scores.
What their policy promises
delivery promise: next business day shipping, day after next delivery
“最短で翌営業日出荷、翌々営業日にお届け！”
delivery promise: next business day during normal times
“発送までの納期は、未発送の注文件数により変動いたします。平常時は目安として翌営業日中の発送としていただいております”
refund window: within 7 days of receipt
“商品到着後7日以内にご連絡をいただいており、下記の条件を満たす場合のみ返品・交換をお引き受けいたします。”
refund window: within 6 days of receipt
“注文間違いなどによる返品・交換をご希望の場合、同様に商品到着後6日以内にご連絡をいただき、商品が未開封な場合のみ交換をお引き受けいたします。”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-10.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: delivery late makes up 67% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 5 of this company’s 8 Trustpilot reviews (62%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Artisan?
Delivery late
2 reports · 67% of complaints“the process took so long and lots of complaints”
“Delivery was atrocious, was told 4 separate days that it will arrive on that day, in the middle of work hours.”
Compare Artisan with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-10.