Propermusic.com: most-reported complaints
- Complaints in recent reviews
- 6% of 100 recent reviews analysed
- Most-reported issue
- Support unreachable 33% of complaints
- Company replies
- 63% of negative reviews, typically within 7 days
- TrustScore
- 4.7 from 302 total reviews
- Review window analysed
- 2026-02-01 to 2026-09-25 100 reviews
- Sector
- Retail
Automated analysis of 100 public Trustpilot reviews published 2026-02-01 to 2026-09-25. TrustScore 4.7 from 302 total reviews — see the Trustpilot page. Quick answer: is Propermusic.com legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with support being unreachable and receiving faulty products. Out of 100 reviews analyzed, six complaints were identified, with support and product quality each accounting for 33% of these reports. Specific examples include receiving only automated email acknowledgments without further response and suppliers failing to provide refunds or replacements for returned items. No clear trend could be established due to the low volume of reviews.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
Not enough reviews to establish a trend.
What are the most common complaints about Propermusic.com?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unreachable | 33% | 2 | ||
| Faulty product | 33% | 2 |
Support unreachable
2 reports · 33% of complaints“I received an automated acknowledgement of my email and then, well, nothing”
“No response. I tried calling but got an answerphone; I left a message. No response.”
The company replied on 2026-02-13: “Hi Mike, apologies for the delay in responding to your messages, no excuses as we are currently migrating over to a new customer service dashboard which will be completed next week and we are a…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Faulty product
2 reports · 33% of complaints“the supplier has not responded to any of my emails even though they have had the record back- no refund, no replacement”
“My cd had drop outs, audio clicks, fluctuating sound levels and played at the wrong speed”
The company replied on 2026-09-10: “Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. We now distribute over 2000+ independent…”
Our classifier read this reply as a template response.
How to reach Propermusic.com
These are the contact details Propermusic.com publishes on its Trustpilot profile, as of our last check on 2026-11-11 — phone 020-8676-5148, email [email protected], address Units 1-5 Applegarth Drive, Dartford, DA1 1 JD, GB.
The company claimed its Trustpilot profile on 2016-06-10 and last replied to a negative review on 2026-09-10. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: PROPERMUSIC.COM LIMITED (no. 07679030), active, incorporated 2011 (15.3 years); next accounts due 2027-09-30, last accounts filed 2026-09-22. 1 current officer (7 on record historically); 3 filings in the last 12 months (52 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.5★ on Google (10 reviews, as of November 2026)
TrustScore over time
4.7 → 4.7 across 10 census measurements since 2026-10-03. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 10 dated readings
2026-10-03 (67%, 6.8d) · 2026-10-06 (67%, 6.8d) · 2026-10-09 (67%, 6.8d) · 2026-10-12 (67%, 6.8d) · 2026-10-15 (67%, 6.8d) · 2026-10-18 (67%, 6.8d) · 2026-10-24 (67%, 6.8d) · 2026-10-30 (67%, 6.8d) · 2026-11-02 (63%, 6.8d) · 2026-11-05 (63%, 6.8d).
What their policy promises
refund window: 14 days
“We value your privacy”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-02.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-11-02.
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
8% of its 104 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 33% of this company’s complaints vs a 17% median across 146 ranked companies in its sector.
Review velocity: 182 of this company’s 302 Trustpilot reviews (60%) were written in the last 12 months.
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See all companies by issue: Support unreachable · Faulty product · Sector table: Retail in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-03.