Focused Fashion : most-reported complaints
- Complaints in recent reviews
- 2% of 167 recent reviews analysed
- Most-reported issue
- Delivery failed 50% of complaints
- Company replies
- 0% of negative reviews, typically within a day
- TrustScore
- 4.8 from 631 total reviews
- Review window analysed
- 2023-03-15 to 2026-10-18 169 reviews
- Sector
- Retail
Automated analysis of 169 public Trustpilot reviews published 2023-03-15 to 2026-10-18. TrustScore 4.8 from 631 total reviews — see the Trustpilot page. Quick answer: is Focused Fashion legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 169 Trustpilot reviews analysed, the most-reported issues with Focused Fashion were: Delivery failed (2 reports). There are not enough reviews to establish a trend.
Not enough reviews to establish a trend.
What are the most common complaints about Focused Fashion ?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Delivery failed | 50% | 2 |
Delivery failed
2 reports · 50% of complaints“I paid €907 for items I never received.”
“My order has still not arrived”
The company replied on 2023-11-09: “Thank you for reaching out to us regarding the issue I was glad we was able to update you with tracking and the issue was resolved thanks for shopping with us.”
Our classifier read this reply as a deflection.
How to reach Focused Fashion
These are the contact details Focused Fashion publishes on its Trustpilot profile, as of our last check on 2026-11-13 — phone 07305772922, email [email protected], address 63/64 Hatton Garden, London, EC1N8LE, GB.
The company claimed its Trustpilot profile on 2022-01-23. Trustpilot ranks it 3 of 621 in Clothing Store. We last checked this profile on 2026-11-13 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FOCUSED FASHION GROUP LTD (no. 15190563), active, incorporated 2023 (2.9 years) — accounts currently overdue — confirmation statement currently overdue; next accounts due 2026-07-31, last accounts filed 2025-09-25. 1 current officer; 4 filings in the last 12 months (11 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-11-11.
Forum footprint: 4 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 30/09 Win £250 to spend at Yogoego.com”, “E: 03/08/2007 ROTFL Win A Fashion First Aid Kit”, “E: 30/03 Win a limited edition Sky+HD 2 TB box and Sky Movies entertainment package”.
TrustScore over time
5.0 → 4.8 across 7 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 6 dated readings
2026-08-28 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-10-01 (0%, 0.0d) · 2026-10-04 (0%, 0.0d) · 2026-10-20 (0%, 0.0d).
What their policy promises
delivery promise: same working day
“All orders placed before 3pm will be dispatched same working day (excluding weekends & bank holidays)”
refund window: 14 days
“Your return(s) must be dispatched back to us within 14 days from the date you received your order to be eligible for a return.”
refund window: 6 months
“The credit notes must be used within 6 months of being issued.”
support availability: email
“please get in touch with a member of our team via email; [email protected].”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-11-12.
Policy-page monitoring
We monitor this company’s published policy page. No change to the policy text has been detected since we started watching on 2026-09-01.
1 other page edit recorded (dates, counters, menus, banners, or edits we could not verify against the page text) — not listed
Automated change detection on the company’s own published policy page. A change is listed only when a term, price, time limit, right or contact route in the policy text changed; other edits are counted, not listed.
Review provenance: 25 company-invited reviews in the recent window average 4.64★, while 142 organic (uninvited) reviews average 4.94★.
44% of its 162 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 50% of this company’s complaints vs a 21% median across 175 ranked companies in its sector.
Review velocity: 28 of this company’s 631 Trustpilot reviews (4%) were written in the last 12 months.
Other UK companies with evidenced “Delivery failed” complaints
- Footasylum
- Ford Fuels
- FrithRugs
- G D Jones & Son Ltd
- Gap
- Gasdepot
- GEX.co.uk
- Gladstones Jewellers
- GO Outdoors
- Golf Online • Golf Shop • #GoingThatExtraYard
See all companies by issue: Delivery failed · Sector table: Retail in the UK
Compare Focused Fashion with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-20.