E Sheesh: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2024-02-01 to 2026-08-11. TrustScore 4.8 from 543 total reviews — see the Trustpilot page. Quick answer: is E Sheesh legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which account for 75% of the 4 identified complaints out of 160 reviews analyzed. One specific example cited was a customer waiting for an item that did not arrive on time. No trend can be established yet due to the low number of reviews.
How to reach E Sheesh
These are the contact details E Sheesh publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 08000096626, address THE SWAN BUSINESS CENTRE, 4 HIGHER SWAN LANE, Bolton, BL3 3AQ, GB.
The company claimed its Trustpilot profile on 2025-11-01, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-11. Trustpilot ranks it 31 of 127 in Electronic Cigarette Store. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 11 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 3.8d) · 2026-08-15 (100%, 3.8d) · 2026-08-18 (100%, 3.8d) · 2026-08-28 (100%, 3.8d) · 2026-08-31 (100%, 3.8d) · 2026-09-06 (100%, 3.8d) · 2026-09-12 (100%, 3.8d) · 2026-09-15 (100%, 3.8d) · 2026-09-18 (100%, 3.8d) · 2026-09-21 (100%, 3.8d) · 2026-09-24 (100%, 3.8d).
Review provenance: 128 company-invited reviews in the recent window average 4.86★, while 56 organic (uninvited) reviews average 5.00★.
16% of its 176 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 75% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 248 of this company’s 543 Trustpilot reviews (46%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about E Sheesh?
Delivery late
3 reports · 75% of complaints“I have been waiting for my vspss they have not turned up on time”
The company replied on 2026-08-11: “Hi Jenny, We’re very sorry for the delay with your order and completely understand your frustration. Unfortunately, your parcel was lost by Evri while at their depot, which was outside of our…”
Our classifier read this reply as a deflection.
“Well I still haven’t received my order yet and not had a update of when it is coming”
The company replied on 2026-08-05: “Hi Michael, We're genuinely sorry to hear that your order hasn't arrived as expected, and we completely understand how disappointing and frustrating that can be. We were disappointed to see this…”
Our classifier read this reply as a deflection.
“My order didn't arrive on time”
The company replied on 2025-11-20: “Hi Mark, Thank you for sharing your feedback. We do want to clarify a few things for anyone reading this review. We serve thousands of customers, and our business thrives because our customer service…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.