Gladstones Jewellers: most-reported complaints
Automated analysis of 166 public Trustpilot reviews published 2021-01-09 to 2026-07-25. TrustScore 5 from 388 total reviews — see the Trustpilot page. Quick answer: is Gladstones Jewellers legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with delivery failures, late arrivals, products not matching descriptions, and other unspecified concerns. These four categories each accounted for 25% of the eight complaints identified in the analysis. The data covers 166 reviews from January 2021 to July 2026. No clear trend could be established for these issues due to the limited number of reports.
How to reach Gladstones Jewellers
These are the contact details Gladstones Jewellers publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01482325302, email [email protected], address 321 Holderness Road, Hull, HU8 8SH, GB.
The company claimed its Trustpilot profile on 2019-04-26 and uses Trustpilot’s paid features. Trustpilot ranks it 70 of 287 in Jewelry Store. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: GLADSTONES JEWELLERS LIMITED (no. 04569345), active, incorporated 2002 (23.8 years); next accounts due 2026-11-30, last accounts filed 2025-11-27, 1 registered charge. 3 current officers (5 on record historically); 2 filings in the last 12 months (69 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 31/12 ? Win £1000 To Spend At Gladstones Jewellers (London)”.
Elsewhere: 4.7★ on Google (0 reviews)
What their policy promises
delivery promise: Free on orders over £75.00
“Free on orders over £75.00”
delivery promise: Free on orders over £200
“Free on orders over £200”
delivery promise: Same day if before 1pm
“Orders placed before 1pm on a working day will normally be dispatched the same day.”
refund window: 14 days
“You then normally have a further 14 days to return the item to us.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
15% of its 155 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery failed makes up 25% of this company’s complaints vs a 21% median across 152 ranked companies in its sector.
Review velocity: 23 of this company’s 388 Trustpilot reviews (6%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Gladstones Jewellers?
Delivery failed
2 reports · 25% of complaints“I have never received my order”
The company replied on 2021-01-10: “Hi Karen, I'm sorry to hear you are still waiting for your order to arrive unfortunately we are unable to track every single parcel we send so we rely on our customers getting in touch with us to…”
Our classifier read this reply as a substantive response.
It promised: refund.
“autocorrected to a different house”
The company replied on 2022-03-30: “Hi Damian, Thank you for leaving us a review. I'm sorry to hear you have had issues with delivery, however I'm disappointed you have reviewed our service as only 2 stars. We are only able to deliver…”
Our classifier read this reply as a deflection.
Delivery late
2 reports · 25% of complaints“it still didn’t arrive when they said”
The company replied on 2023-06-10: “Hi Paul, Thank you for your review. Firstly I'm pleased to hear the ring has arrived and you are happy with the ring itself. Secondly, I'm very sorry for the delays in getting the ring to you. These…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“Was unable to pick up behind Xmas”
The company replied on 2023-01-03: “Hi Deborah, Thank you for taking the time to leave us a review. I'm sorry to hear you were disappointed with the Royal Mail delivery, I have looked into your order, you placed the order on the 19th…”
Our classifier read this reply as a deflection.
Not as described
2 reports · 25% of complaints“Beautiful ring but the sizing came up small”
The company replied on 2023-07-10: “Hi Emma, I'm sorry to hear you are disappointed with the size of the ring, however we can only send the size you order, as we've stated in our email please feel free to return the ring back to us for…”
Our classifier read this reply as a substantive response.
It promised: refund.
“Lot smaller then expected and don’t worth the money”
The company replied on 2021-08-16: “Hi Tina, We're very sorry to hear you have been unsatisfied with your order. I have passed on your feedback to product development at Tommy Hilfiger Jewellery with regards bracelet length and product…”
Our classifier read this reply as a template response.
Other
2 reports · 25% of complaints“totally squashed box , which probably wouldn’t have happened”
The company replied on 2021-12-22: “We are sorry to hear you were disappointed with the packaging of your item, all branded products we sell come with packaging provided by the brand, however we will pass on your comments to the…”
Our classifier read this reply as a template response.
“packaging is so cheap looking it devalues the earrings”
The company replied on 2021-10-18: “Hi Lesley, Thank you for your feedback we are pleased to hear you were happy with the earrings. I'm sorry you were less impressed with the packaging. As this is a branded product unfortunately we…”
Our classifier read this reply as a template response.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.