Retail in the US: the complaint league
Online and high-street shopping, clothing and goods. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the US with at least 50 recent reviews analysed.
Most-reported issues across this sector: Faulty product (2869) · Not as described (2628) · Delivery late (1998) · Delivery failed (1712) · Support unhelpful (1385) · Support unreachable (1223) · Other (703) · Refund refused (657)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | Curtis International | 1.2 | 98% | 102 | Warranty disputes | — |
| 2 | Peacocktv | 1.2 | 92% | 154 | Poor core service | — |
| 3 | Ashley Furniture Industries | 1.4 | 92% | 177 | Support unhelpful | — |
| 4 | Kay Jewelers | 2 | 75% | 82 | Support unhelpful | — |
| 5 | Oleaia | 3.1 | 57% | 43 | Refund refused | — |
| 6 | us.vtoman | 2.6 | 54% | 88 | Faulty product | — |
| 7 | Houswise | 3.2 | 52% | 62 | Delivery late | — |
| 8 | Family Leisure | 3.5 | 52% | 52 | Support unhelpful | — |
| 9 | Halara | 4 | 27% | 2,489 | Not as described | — |
| 10 | Jiffy | 4.2 | 24% | 1,680 | Faulty product | — |
| 11 | Family Panda | 4.1 | 22% | 36 | Delivery late | — |
| 12 | EBLOfficial | 4.1 | 20% | 21 | Faulty product | — |
| 13 | Sans | 4.3 | 19% | 26 | Faulty product | — |
| 14 | Shop LC | 4.3 | 16% | 953 | Not as described | — |
| 15 | Rocket Industrial | 4.8 | 14% | 23 | Delivery failed | — |
| 16 | TeePublic | 4.4 | 14% | 1,672 | Not as described | — |
| 17 | JUSTRUG | 4.6 | 11% | 135 | Not as described | — |
| 18 | The Inverter Store | 4.6 | 10% | 144 | Faulty product | — |
| 19 | Sticker Mule | 4.7 | 10% | 150 | Faulty product | — |
| 20 | KEH Camera | 4.6 | 9% | 348 | Faulty product | — |
| 21 | Away | 4.7 | 8% | 199 | Faulty product | — |
| 22 | Luxury Of Watches | 4.8 | 6% | 251 | Delivery late | — |
| 23 | Holabird Sports | 4.8 | 6% | 82 | Delivery failed | — |
| 24 | RV Water Filter Store | 4.8 | 6% | 59 | Faulty product | — |
| 25 | Canyon Coolers | 4.8 | 6% | 45 | Faulty product | — |
| 26 | Flamingo | 4.6 | 6% | 160 | Delivery late | — |
| 27 | ShirtSpace | 4.8 | 6% | 86 | Delivery failed | — |
| 28 | Bezel | 4.8 | 6% | 58 | Not as described | — |
| 29 | Custom Patch Hats, LLC | 4.8 | 6% | 60 | Not as described | — |
| 30 | UberPrints | 4.8 | 5% | 63 | Not as described | — |
| 31 | Sunglass Fix | 4.8 | 5% | 63 | Faulty product | — |
| 32 | The Solist | 4.7 | 5% | 69 | Delivery late | — |
| 33 | The Pearl Source | 4.8 | 5% | 60 | Faulty product | — |
| 34 | Crestline Promotional Products | 4.8 | 5% | 58 | Faulty product | — |
| 35 | Selini New York | 4.7 | 5% | 95 | Delivery failed | — |
| 36 | Organic Life Start | 4.9 | 4% | 48 | Refund refused | — |
| 37 | Swappa | 4.8 | 4% | 86 | Support unhelpful | — |
| 38 | myGemma | 4.8 | 4% | 53 | Not as described | — |
| 39 | Queensboro | 4.9 | 3% | 60 | Faulty product | — |
| 40 | Minted New York | 4.8 | 3% | 47 | Faulty product | — |
| 41 | Golden Bird Jewels | 4.9 | 3% | 6 | Not as described | — |
| 42 | A.K. Rikk's | 4.8 | 3% | 5 | Misleading pricing | — |
| 43 | Phigora | 4.8 | 3% | 5 | Delivery failed | — |
| 44 | SpellboundWigs.com | 4.7 | 3% | 5 | Not as described | — |
| 45 | RG Riley | 4.9 | 3% | 58 | Not as described | — |
| 46 | Keyzar Jewelry | 4.8 | 3% | 62 | Support unhelpful | — |
| 47 | Ann's Fabulous Finds | 4.9 | 3% | 24 | Support unhelpful | — |
| 48 | DavidSW | 4.9 | 3% | 23 | Not as described | — |
| 49 | Sell Your Gold | 4.8 | 3% | 47 | Misleading pricing | — |
| 50 | Friendly Diamonds | 4.9 | 3% | 5 | Faulty product | — |
| 51 | www.PromoDirect.com | 4.9 | 3% | 249 | Faulty product | — |
| 52 | Epolos.com | 4.9 | 2% | 22 | Not as described | — |
| 53 | Brian Gavin Diamonds | 4.8 | 2% | 45 | Support unhelpful | — |
| 54 | Purl Soho | 4.9 | 2% | 60 | Not as described | — |
| 55 | Soneven | 4.9 | 2% | 2 | Support unreachable | — |
| 56 | Express Gold Cash | 4.9 | 2% | 60 | Misleading pricing | — |
| 57 | Thread Logic | 4.8 | 2% | 58 | Not as described | — |
| 58 | Lussoandlux | 4.9 | 2% | 4 | — | — |
| 59 | Red Tuna Shirt Club | 4.9 | 2% | 56 | Not as described | — |
| 60 | CreateMyTee | 4.9 | 2% | 24 | Not as described | — |
All US retail companies in the census, A–Z
77 companies with evidenced complaints in this sector. The league above ranks only those with at least 50 recent reviews analysed; this list is everyone.
- 'Stache Salt
- A.K. Rikk's
- Ann's Fabulous Finds
- Ashley Furniture Industries
- Away
- Backwoods Wizards
- Bezel
- Brian Gavin Diamonds
- Bulo
- Calavera New York
- Canyon Coolers
- Coolie Nation
- CreateMyTee
- Crestline Promotional Products
- Curtis International
- Custom Patch Hats, LLC
- DavidSW
- EBLOfficial
- Epolos.com
- Express Gold Cash
- Family Leisure
- Family Panda
- Flamingo
- Flashbay
- Friendly Diamonds
- Gema&Co
- Golden Bird Jewels
- Halara
- HirbawiUSA
- Holabird Sports
- Houswise
- Jiffy
- JUSTRUG
- Kay Jewelers
- KEH Camera
- Keyzar Jewelry
- LapelPinPlanet
- Laxgear
- Loose Grown Diamond
- Luxury Of Watches
- MatchKicks.com
- Minted New York
- My Story Tale
- myGemma
- Oleaia
- Organic Life Start
- Ovcio
- Peacocktv
- Phigora
- Purl Soho
- Queensboro
- Ralph Christian - Watches & Jewelry
- Rare Carat
- Red Tuna Shirt Club
- RG Riley
- Rocket Industrial
- RV Water Filter Store
- Sans
- Selini New York
- Sell Your Gold
- ShirtSpace
- Shop LC
- Shopping In Japan NET
- Soneven
- SpellboundWigs.com
- Sticker Mule
- Sunglass Fix
- Swappa
- TeePublic
- The Inverter Store
- The Pearl Source
- The Solist
- Thread Logic
- Tiny Little Monster
- UberPrints
- us.vtoman
- www.PromoDirect.com
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the UK table for this sector.