Retail in the US: the complaint league
Online and high-street shopping, clothing and goods. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the US with at least 50 recent reviews analysed.
Most-reported issues across this sector: Faulty product (2167) · Not as described (2041) · Delivery late (1609) · Delivery failed (1497) · Support unhelpful (1066) · Support unreachable (816) · Other (682) · Refund refused (488)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | Asda | 1.4 | 87% | 379 | Other | — |
| 2 | Oleaia | 3 | 59% | 40 | Refund refused | — |
| 3 | Houswise | 3.3 | 54% | 55 | Delivery late | — |
| 4 | us.vtoman | 2.7 | 53% | 86 | Faulty product | — |
| 5 | uk.vtoman | 3.6 | 29% | 48 | Faulty product | — |
| 6 | Jiffy | 4.2 | 24% | 956 | Faulty product | — |
| 7 | Halara | 4 | 24% | 1,629 | Not as described | — |
| 8 | Wayfair UK | 3.9 | 23% | 716 | Delivery failed | — |
| 9 | EBLOfficial | 4.3 | 18% | 18 | Faulty product | — |
| 10 | Shop LC | 4.3 | 17% | 620 | Faulty product | — |
| 11 | Sans | 4.4 | 16% | 19 | Faulty product | — |
| 12 | Rocket Industrial | 4.7 | 14% | 23 | Delivery failed | — |
| 13 | TeePublic | 4.4 | 13% | 1,246 | Not as described | — |
| 14 | JUSTRUG | 4.6 | 10% | 129 | Not as described | — |
| 15 | The Inverter Store | 4.5 | 10% | 143 | Faulty product | — |
| 16 | Sticker Mule | 4.7 | 9% | 100 | Faulty product | — |
| 17 | Away | 4.6 | 9% | 115 | Faulty product | — |
| 18 | Holabird Sports | 4.8 | 6% | 75 | Delivery failed | — |
| 19 | Luxury Of Watches | 4.8 | 6% | 250 | Delivery late | — |
| 20 | RV Water Filter Store | 4.7 | 6% | 59 | Faulty product | — |
| 21 | Canyon Coolers | 4.8 | 6% | 45 | Faulty product | — |
| 22 | Flamingo | 4.6 | 6% | 140 | Delivery late | — |
| 23 | Hobbii | 4.8 | 5% | 91 | Faulty product | — |
| 24 | ShirtSpace | 4.8 | 5% | 56 | Delivery failed | — |
| 25 | Sunglass Fix | 4.8 | 5% | 50 | Faulty product | — |
| 26 | The Pearl Source | 4.8 | 5% | 53 | Faulty product | — |
| 27 | Custom Patch Hats, LLC | 4.8 | 5% | 58 | Not as described | — |
| 28 | The Solist | 4.7 | 5% | 68 | Delivery late | — |
| 29 | Selini New York | 4.7 | 5% | 95 | Delivery failed | — |
| 30 | myGemma | 4.8 | 4% | 52 | Not as described | — |
| 31 | UberPrints | 4.8 | 4% | 44 | Faulty product | — |
| 32 | Crestline Promotional Products | 4.8 | 4% | 51 | Faulty product | — |
| 33 | Organic Life Start | 4.9 | 4% | 42 | Delivery late | — |
| 34 | Queensboro | 4.9 | 4% | 48 | Faulty product | — |
| 35 | Bezel | 4.8 | 3% | 46 | Not as described | — |
| 36 | A.K. Rikk's | 4.8 | 3% | 5 | Misleading pricing | — |
| 37 | Phigora | 4.8 | 3% | 5 | Delivery failed | — |
| 38 | Minted New York | 4.9 | 3% | 46 | Faulty product | — |
| 39 | RG Riley | 4.8 | 3% | 58 | Not as described | — |
| 40 | Ann's Fabulous Finds | 4.9 | 3% | 24 | Support unhelpful | — |
| 41 | Union 22 | 4.9 | 3% | 14 | Other | — |
| 42 | Golden Bird Jewels | 4.9 | 3% | 5 | Not as described | — |
| 43 | Sell Your Gold | 4.8 | 3% | 43 | Misleading pricing | — |
| 44 | DavidSW | 4.9 | 3% | 23 | Not as described | — |
| 45 | Swappa | 4.8 | 3% | 58 | Support unhelpful | — |
| 46 | Keyzar Jewelry | 4.9 | 3% | 61 | Support unhelpful | — |
| 47 | Express Gold Cash | 4.9 | 3% | 55 | Misleading pricing | — |
| 48 | Brian Gavin Diamonds | 4.8 | 2% | 45 | Support unhelpful | — |
| 49 | Epolos.com | 4.8 | 2% | 22 | Not as described | — |
| 50 | Spellbound Wigs LLC | 4.7 | 2% | 4 | Not as described | — |
| 51 | Purl Soho | 4.9 | 2% | 57 | Not as described | — |
| 52 | Friendly Diamonds | 4.9 | 2% | 4 | Faulty product | — |
| 53 | Soneven | 4.9 | 2% | 2 | Support unreachable | — |
| 54 | Lussoandlux | 4.8 | 2% | 4 | — | — |
| 55 | Backwoods Wizards | 4.8 | 2% | 2 | — | — |
| 56 | CreateMyTee | 4.9 | 2% | 24 | Not as described | — |
| 57 | www.PromoDirect.com | 4.9 | 2% | 247 | Faulty product | — |
| 58 | Ralph Christian - Watches & Jewelry | 4.8 | 2% | 27 | Faulty product | — |
| 59 | Gema&Co | 4.9 | 2% | 6 | Faulty product | — |
| 60 | Thread Logic | 4.8 | 2% | 56 | Not as described | — |
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the UK table for this sector.