Lime: most-reported complaints
Automated analysis of 201 public Trustpilot reviews published 2025-12-10 to 2026-09-23. TrustScore 4.7 from 305 total reviews — see the Trustpilot page. Quick answer: is Lime legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, accounting for 38% of the 8 complaints identified in 201 reviews. Poor core service and unreachable support are also cited, each representing 25% of the reported issues. No clear trend can be established for these complaints due to the low volume of reviews.
The company claimed its Trustpilot profile on 2025-09-10, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-04. Trustpilot ranks it 8 of 48 in Solar Energy Company. We last checked this profile on 2026-09-24 and found 3 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 15 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Free LIme Energy Saving Plug (merged)”, “FREE LIME Energy Saving Plug”, “Lime Energy Saving Plug Recall - in today's MSE email”.
TrustScore over time
4.8 → 4.7 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (67%, 3.3d) · 2026-08-15 (67%, 3.3d) · 2026-08-18 (67%, 3.3d) · 2026-08-21 (67%, 3.3d) · 2026-08-25 (63%, 3.0d) · 2026-08-28 (71%, 3.0d) · 2026-08-31 (71%, 3.0d) · 2026-09-03 (71%, 3.0d) · 2026-09-06 (75%, 2.7d) · 2026-09-09 (75%, 2.7d) · 2026-09-12 (75%, 2.7d) · 2026-09-20 (75%, 2.7d) · 2026-09-24 (67%, 2.7d).
What their policy promises
complaint process: earliest opportunity
“Any complaint verbal or written will be referred to our complaint’s manager at the earliest opportunity or to a member of the senior management if the complaints manager is unavailable.”
complaint process: not later than eight weeks
“We will let you have our final response as soon as possible and not later than eight weeks.”
complaint process: up to 8-weeks
“We may take up to 8-weeks to provide a response.”
complaint process: within 3 business days
“Complaints that can be settled to the customer’s satisfaction within 3 business days can be recorded and communicated differently.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
12% of its 179 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 38% of this company’s complaints vs a 20% median across 40 ranked companies in its sector.
Review velocity: 228 of this company’s 305 Trustpilot reviews (75%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Lime?
Misleading pricing
3 reports · 38% of complaints“DISHONEST: YOU GET A CHEAPER QUOTE A FEW DAYS LATER”
3 readers marked this review helpful on Trustpilot.
“I got quoted £6500 more than other solar companies that offer the exact same set up.”
The company replied on 2026-06-19: “Hi Mr Owen, Thank you for taking the time to leave your feedback on your experience with us. Firstly we completely agree that customers should carry out their own research before making an informed…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“But then If you sign up now now I can knock you off £1,400 to £1,500 off the price”
The company replied on 2026-06-05: “Hi Mr Pigott, Firstly, thank you for taking the time to provide feedback regarding your experience with us. We are surprised to learn that you have not received a quotation, as our usual process is…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Poor core service
2 reports · 25% of complaints“I saw the sales rep turn the power switch off which led to numerous issues.”
The company replied on 2026-07-20: “Hi Mr Gallacher, Thank you for again for taking the time to leave a further response to your recent review. Please feel free to contact directly to [email protected], quoting your name,…”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“I emailed back and left a message on their AI voicemail but no one seems bothered anymore”
The company replied on 2026-08-24: “Hi Mr Campbell, Thank you for taking the time to review your journey with us. We are just as committed to our customers after installation as we are before installation and we're always here to help…”
Our classifier read this reply as a deflection.
Support unreachable
2 reports · 25% of complaints“Still no resolution. Sorry Lime but our contract is with you and not the scaffolding company.”
“I emailed back and left a message on their AI voicemail but no one seems bothered anymore”
The company replied on 2026-08-24: “Hi Mr Campbell, Thank you for taking the time to review your journey with us. We are just as committed to our customers after installation as we are before installation and we're always here to help…”
Our classifier read this reply as a deflection.
Compare Lime with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-24.