Telecoms & IT in the UK: the complaint league
Broadband, mobile, hosting and IT services. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the UK with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (8353) · Poor core service (4966) · Support unreachable (3566) · Account/app problems (1954) · Billing errors (1941) · Overcharging (1684) · Misleading pricing (1521) · Hard to cancel (1307)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | 1.4 | 95% | 105 | Support unhelpful | — | |
| 2 | NOW | 1.1 | 95% | 226 | Support unhelpful | — |
| 3 | TalkTalk | 2 | 93% | 1,228 | Support unhelpful | — |
| 4 | 3 | 1.2 | 92% | 92 | Support unhelpful | — |
| 5 | OpenAI | 1.3 | 91% | 165 | Support unhelpful | — |
| 6 | Orange | 1.6 | 89% | 47 | Support unhelpful | — |
| 7 | HTC | 2.9 | 83% | 83 | Support unhelpful | — |
| 8 | 1.3 | 80% | 146 | Account/app problems | — | |
| 9 | Hootsuite | 1.3 | 79% | 79 | Support unhelpful | — |
| 10 | GitHub | 1.8 | 76% | 81 | Account/app problems | — |
| 11 | Sky | 2.6 | 69% | 1,602 | Support unhelpful | — |
| 12 | ElevenLabs | 2.9 | 57% | 98 | Faulty product | — |
| 13 | AeroLeads | 2 | 54% | 38 | Other | — |
| 14 | Virgin Media | 2.2 | 46% | 1,835 | Support unhelpful | — |
| 15 | Bolt | 3.7 | 43% | 727 | Poor core service | — |
| 16 | O2 | 2.8 | 43% | 805 | Support unhelpful | — |
| 17 | Kensington | 3.5 | 40% | 22 | Faulty product | — |
| 18 | iD Mobile | 4.2 | 40% | 1,248 | Poor core service | — |
| 19 | BBC | 1.3 | 27% | 103 | Other | — |
| 20 | W3Schools.com | 3.6 | 27% | 18 | Other | — |
| 21 | Spitfire Audio | 4.3 | 26% | 519 | Faulty product | — |
| 22 | Plusnet | 3.7 | 25% | 477 | Poor core service | — |
| 23 | Tesco Mobile UK | 4.2 | 22% | 1,687 | Support unhelpful | — |
| 24 | Mobile Reborn | 4 | 22% | 253 | Faulty product | — |
| 25 | BT | 4.2 | 20% | 1,592 | Support unhelpful | — |
| 26 | Squarespace | 3.5 | 19% | 591 | Support unhelpful | — |
| 27 | EE | 4.3 | 18% | 1,982 | Support unhelpful | — |
| 28 | Dash Media Productions LTD | 4.2 | 17% | 20 | Overcharging | — |
| 29 | Teal | 4.3 | 17% | 17 | Faulty product | — |
| 30 | IONOS | ionos.co.uk | 4.7 | 15% | 331 | Support unhelpful | — |
| 31 | Wildanet | 4.5 | 12% | 215 | Support unreachable | — |
| 32 | Vodafone UK | 4.7 | 10% | 1,133 | Support unhelpful | — |
| 33 | Three UK | 4.6 | 9% | 1,043 | Support unhelpful | — |
| 34 | codetoday | 4.5 | 7% | 4 | Other | — |
| 35 | Smallpdf | 4.8 | 7% | 252 | Subscription trap | — |
| 36 | Gigaclear | 4.8 | 6% | 598 | Poor core service | — |
| 37 | hosting.com | 4.7 | 6% | 129 | Support unhelpful | — |
| 38 | Novatech | 4.7 | 5% | 73 | Support unhelpful | — |
| 39 | Mr Memory | 4.9 | 4% | 479 | Faulty product | — |
| 40 | The Whizzer Co. | 4.8 | 4% | 33 | Faulty product | — |
| 41 | Recycode | 4.8 | 4% | 6 | Faulty product | — |
| 42 | Techbuyer | 4.7 | 4% | 6 | Faulty product | — |
| 43 | Absolute Translations Ltd | 4.8 | 3% | 54 | Not as described | — |
| 44 | WebToffee | 4.9 | 3% | 21 | Support unhelpful | — |
| 45 | F6S | 4.9 | 3% | 11 | Other | — |
| 46 | 1stChoice Formations | 4.9 | 3% | 61 | Support unhelpful | — |
| 47 | Soho66 | 4.9 | 3% | 49 | Support unhelpful | — |
| 48 | Aerial Direct | 4.8 | 3% | 73 | Support unhelpful | — |
| 49 | Translation Online | Certified Translation Service UK | 4.9 | 2% | 5 | Support unhelpful | — |
| 50 | Cloud Next® - Web & WordPress Hosting | 4.8 | 2% | 4 | Support unhelpful | — |
| 51 | it'seeze Web Design | UK Website Designer | 4.9 | 2% | 34 | Support unhelpful | — |
| 52 | Fasthosts Internet | 4.8 | 2% | 124 | Support unhelpful | — |
| 53 | Taxd | 4.9 | 2% | 14 | Support unreachable | — |
| 54 | SCG Midlands | 4.9 | 2% | 4 | Support unhelpful | — |
| 55 | The Company Wizard | 4.9 | 1% | 17 | Support unreachable | — |
| 56 | Unlimited Web Hosting | 4.9 | 1% | 43 | Support unhelpful | — |
| 57 | SimpleCompanyTax | 4.9 | 1% | 5 | Other | — |
| 58 | Uniwide Formations | 4.8 | 1% | 2 | — | — |
| 59 | Breeze Competitions | 4.8 | 1% | 68 | Other | — |
| 60 | dictate2us - Industry Leader in Transcription & Translation | 4.9 | 1% | 10 | Overcharging | — |
All UK telecoms & it companies in the census, A–Z
79 companies with evidenced complaints in this sector. The league above ranks only those with at least 50 recent reviews analysed; this list is everyone.
- 1stChoice Formations
- 3
- Absolute Translations Ltd
- Aerial Direct
- AeroLeads
- Agora.io
- armourdog
- BBC
- Betterpoints
- Bolt
- Breeze Competitions
- BT
- Cloud Next® - Web & WordPress Hosting
- codetoday
- Dash Media Productions LTD
- dictate2us - Industry Leader in Transcription & Translation
- Direct Chems
- E2E Networks
- EE
- ElevenLabs
- F6S
- Fasthosts Internet
- Findglocal
- Flow Google
- Fountain
- Gigaclear
- GitHub
- GRUPO COMET
- Harvest
- Hootsuite
- hosting.com
- HTC
- iD Mobile
- IONOS | ionos.co.uk
- it'seeze Web Design | UK Website Designer
- Kensington
- LeadIQ
- Linear
- Mobile Reborn
- Mr Memory
- Novatech
- NOW
- O2
- OFFTEK
- OpenAI
- Orange
- PD Customs
- Plusnet
- Quiet PC.com
- Recycode
- Rydoo
- SCG Midlands
- SimpleCompanyTax
- Sky
- Smallpdf
- Soho66
- Spitfire Audio
- Squarespace
- STL
- TalkTalk
- Taxd
- Teal
- Techbuyer
- Tesco Mobile UK
- The Company Wizard
- The Whizzer Co.
- Three UK
- Translation Online | Certified Translation Service UK
- true.th
- Unlimited Web Hosting
- Virgin Media
- Vodafone UK
- W3Schools.com
- WebToffee
- Whitescreen
- Wildanet
- Wiza
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the US table for this sector.