SCG Midlands: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-10-16 to 2026-08-11. TrustScore 4.9 from 410 total reviews — see the Trustpilot page. Quick answer: is SCG Midlands legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with two out of three identified complaints citing this issue. One specific example mentions that a problem has not been resolved by the customer care team. No trend can be established yet due to the limited number of reviews.
How to reach SCG Midlands
These are the contact details SCG Midlands publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0330 333 0001, address 4 Quinton Business Park Quinton, B32 1AF, Birmingham, GB.
The company claimed its Trustpilot profile on 2025-03-31 and uses Trustpilot’s paid features. Trustpilot ranks it 2 of 10 in Computer Security Service. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-15 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-20 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
complaint process: initially by phone
“We aim to respond initially by phone, but we can confirm conversations in writing if requested.”
complaint process: 10 working days
“If the matter remains unresolved, it will be escalated to the relevant Director, who will conduct a full review and aim to resolve the issue within 10 working days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 163 company-invited reviews in the recent window average 4.92★, while 40 organic (uninvited) reviews average 4.93★.
47% of its 194 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 67% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 272 of this company’s 410 Trustpilot reviews (66%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about SCG Midlands?
Support unhelpful
2 reports · 67% of complaints“it still hasn't been sorted out by their customer care team.”
“It seems this company has grown too quickly and does not have the right personnel for support.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.