PD Customs: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2024-04-15 to 2026-08-03. TrustScore 4.8 from 318 total reviews — see the Trustpilot page. Quick answer: is PD Customs legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, with three out of four complaints citing late arrivals. One example highlights that items can take well over a week to arrive even after paying for postage. Based on the 160 reviews analyzed, a clear trend cannot be established due to the limited number of complaints.
How to reach PD Customs
These are the contact details PD Customs publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2023-01-06 and last replied to a negative review on 2026-05-12. Trustpilot ranks it 16 of 73 in e-Commerce Service. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
4.8 → 4.8 across 6 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (67%, 24.5d) · 2026-08-28 (67%, 24.5d) · 2026-09-03 (67%, 24.5d) · 2026-09-15 (67%, 24.5d) · 2026-09-20 (67%, 24.5d) · 2026-09-24 (67%, 24.5d).
What their policy promises
cancellation method: 2 hours of purchase
“Request a cancellation within: 2 hours of purchase”
cancellation method: 14 days of delivery
“Contact us within: 14 days of delivery”
cancellation method: 30 days of delivery
“Dispatch items back within: 30 days of delivery”
delivery promise: £60 or more
“Spend £60 or more for free delivery”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
16% of its 153 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 75% of this company’s complaints vs a 20% median across 21 ranked companies in its sector.
Review velocity: 87 of this company’s 318 Trustpilot reviews (27%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about PD Customs?
Delivery late
3 reports · 75% of complaints“Takes well over a week to receive your items even after paying for postage”
The company replied on 2026-05-20: “Hi Patricia, Many thanks for your review, and I’m pleased to hear you were satisfied with the items themselves. Just to clarify, our products are handmade to order by our small two-person business,…”
Our classifier read this reply as a substantive response.
“Delivery service, very, very poor.”
The company replied on 2026-05-12: “Hi Michael, Thank you for your review. I’m sorry to hear you were disappointed with the delivery experience, although I do feel some context is important. This order was for a custom Pro drip tray,…”
Our classifier read this reply as a substantive response.
“Too slow on delivery”
The company replied on 2024-06-18: “Hi Adam, I'm really sorry to hear that you were unhappy with the delivery times. Due to the pre-Father's Day rush and staff leave we had to adjust our handling times, but as per our emails I…”
Our classifier read this reply as a substantive response.
Compare PD Customs with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.