Telecoms & IT in the US: the complaint league
Broadband, mobile, hosting and IT services. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the US with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (1010) · Support unreachable (538) · Account/app problems (466) · Overcharging (374) · Other (359) · Faulty product (349) · Misleading pricing (320) · Billing errors (296)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | MailerLite | 4.1 | 30% | 89 | Account/app problems | — |
| 2 | Sellvia | 3.6 | 25% | 83 | Overcharging | — |
| 3 | Use AI | 4 | 21% | 623 | Subscription trap | — |
| 4 | Zazzle AU | 3.2 | 20% | 34 | Delivery failed | — |
| 5 | Hostinger | 4.6 | 20% | 704 | Support unhelpful | — |
| 6 | Slash | 4.4 | 13% | 21 | Account/app problems | — |
| 7 | DreamHost | 4.6 | 11% | 102 | Support unhelpful | — |
| 8 | The Free Website Guys | 4.7 | 11% | 50 | Support unreachable | — |
| 9 | TranslateSwift | 4.5 | 11% | 131 | Misleading pricing | — |
| 10 | IONOS | ionos.com | 4.6 | 11% | 237 | Support unhelpful | — |
| 11 | OrangeHost | 4.6 | 11% | 191 | Support unhelpful | — |
| 12 | HostGator | 4.6 | 11% | 80 | Support unhelpful | — |
| 13 | Riverbend Consulting | 4.7 | 8% | 35 | Support unhelpful | — |
| 14 | HelioHost | 4.7 | 8% | 8 | Support unhelpful | — |
| 15 | IObit | 4.6 | 8% | 289 | Faulty product | — |
| 16 | Connection | 4.6 | 8% | 13 | Delivery late | — |
| 17 | ALTA Language Services | 4.8 | 7% | 67 | Support unhelpful | — |
| 18 | HostPapa | 4.7 | 7% | 52 | Support unhelpful | — |
| 19 | POSGuys | 4.8 | 7% | 62 | Faulty product | — |
| 20 | Total Password | 4.6 | 6% | 10 | Account/app problems | — |
| 21 | Discordplug - Cheap Discord Boosts & Discord Nitro | 4.7 | 6% | 11 | Faulty product | — |
| 22 | Unixx Shop | 4.7 | 5% | 6 | Faulty product | — |
| 23 | Motaword | 4.7 | 5% | 5 | — | — |
| 24 | TrustedTech | 4.8 | 4% | 7 | Support unhelpful | — |
| 25 | US Birth Certificates & Vital Records | 4.6 | 4% | 158 | Account/app problems | — |
| 26 | SiteGround | 4.9 | 4% | 55 | Support unhelpful | — |
| 27 | Korbanth Sabers | 4.8 | 4% | 6 | Faulty product | — |
| 28 | SeekaHost™ | 4.8 | 4% | 6 | Support unhelpful | — |
| 29 | Languex | 4.7 | 3% | 53 | Support unreachable | — |
| 30 | Simple.biz | 4.8 | 3% | 49 | Other | — |
| 31 | Xcotton | 4.8 | 3% | 49 | Support unhelpful | — |
| 32 | Big Cartel | 4.7 | 3% | 6 | Support unhelpful | — |
| 33 | Federal Award Management Registration | 4.9 | 2% | 4 | Support unhelpful | — |
| 34 | E-File Magic | 4.9 | 2% | 37 | Other | — |
| 35 | ScalaHosting | 4.9 | 2% | 15 | Support unhelpful | — |
| 36 | My Choice Software | 4.8 | 2% | 40 | Support unhelpful | — |
| 37 | Wptangerine | 4.9 | 2% | 2 | — | — |
| 38 | SquadLocker | 4.9 | 2% | 203 | Delivery late | — |
| 39 | Tomedes - Professional translation services | 4.9 | 1% | 9 | Not as described | — |
| 40 | Divi Life | 4.9 | 1% | 3 | Faulty product | — |
| 41 | SolidKingsInc | 4.9 | 1% | 3 | Other | — |
| 42 | ICDSoft | 4.9 | 0% | 0 | — | — |
| 43 | Workflow Magic | 4.9 | 0% | 0 | — | — |
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the UK table for this sector.