Telecoms & IT in the US: the complaint league
Broadband, mobile, hosting and IT services. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the US with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (1373) · Support unreachable (758) · Account/app problems (689) · Overcharging (492) · Subscription trap (442) · Billing errors (441) · Other (439) · Misleading pricing (423)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | BILL | 1.6 | 98% | 131 | Support unhelpful | — |
| 2 | MailerLite | 4.1 | 28% | 108 | Account/app problems | — |
| 3 | Sellvia | 3.7 | 22% | 111 | Overcharging | — |
| 4 | Hostinger | 4.6 | 21% | 970 | Support unhelpful | — |
| 5 | Use AI | 4 | 20% | 851 | Subscription trap | — |
| 6 | Slash | 4.4 | 16% | 29 | Account/app problems | — |
| 7 | DreamHost | 4.6 | 12% | 116 | Support unhelpful | — |
| 8 | The Free Website Guys | 4.7 | 12% | 66 | Support unreachable | — |
| 9 | IONOS | ionos.com | 4.6 | 11% | 332 | Support unhelpful | — |
| 10 | OrangeHost | 4.6 | 11% | 191 | Support unhelpful | — |
| 11 | TranslateSwift | 4.6 | 10% | 135 | Misleading pricing | — |
| 12 | HostGator | 4.6 | 10% | 105 | Support unhelpful | — |
| 13 | Discordplug - Cheap Discord Boosts & Discord Nitro | 4.6 | 10% | 21 | Support unreachable | — |
| 14 | Riverbend Consulting | 4.6 | 9% | 38 | Support unhelpful | — |
| 15 | HostPapa | 4.6 | 9% | 62 | Support unhelpful | — |
| 16 | HelioHost | 4.7 | 8% | 8 | Support unhelpful | — |
| 17 | Connection | 4.6 | 8% | 14 | Delivery late | — |
| 18 | ALTA Language Services | 4.8 | 7% | 67 | Support unhelpful | — |
| 19 | IObit | 4.6 | 7% | 301 | Faulty product | — |
| 20 | POSGuys | 4.8 | 7% | 64 | Faulty product | — |
| 21 | Total Password | 4.6 | 7% | 12 | Account/app problems | — |
| 22 | Unixx Shop | 4.7 | 6% | 7 | Refund refused | — |
| 23 | Motaword | 4.8 | 5% | 5 | — | — |
| 24 | ScalaHosting | 4.8 | 5% | 29 | Poor core service | — |
| 25 | Simple.biz | 4.8 | 4% | 55 | Other | — |
| 26 | US Birth Certificates & Vital Records | 4.6 | 4% | 204 | Account/app problems | — |
| 27 | Xcotton | 4.8 | 4% | 64 | Delivery failed | — |
| 28 | Languex | 4.7 | 4% | 54 | Support unreachable | — |
| 29 | TrustedTech | 4.8 | 4% | 8 | Support unhelpful | — |
| 30 | SeekaHost™ | 4.8 | 4% | 6 | Support unhelpful | — |
| 31 | SiteGround | 4.9 | 4% | 89 | Support unhelpful | — |
| 32 | Korbanth Sabers | 4.8 | 3% | 7 | Faulty product | — |
| 33 | Big Cartel | 4.7 | 3% | 8 | Support unhelpful | — |
| 34 | E-File Magic | 4.9 | 2% | 37 | Other | — |
| 35 | Federal Award Management Registration | 4.9 | 2% | 4 | Support unhelpful | — |
| 36 | UENI | 4.9 | 2% | 84 | Support unhelpful | — |
| 37 | My Choice Software | 4.9 | 2% | 40 | Support unhelpful | — |
| 38 | Wptangerine | 4.9 | 2% | 2 | — | — |
| 39 | SquadLocker | 4.9 | 2% | 203 | Delivery late | — |
| 40 | Tomedes - Professional translation services | 5 | 1% | 9 | Not as described | — |
| 41 | Divi Life | 4.9 | 1% | 3 | Faulty product | — |
| 42 | SolidKingsInc | 4.9 | 1% | 3 | Other | — |
| 43 | ICDSoft | 4.9 | 0% | 0 | — | — |
| 44 | Workflow Magic | 4.9 | 0% | 0 | — | — |
All US telecoms & it companies in the census, A–Z
43 companies with evidenced complaints in this sector. The league above ranks only those with at least 50 recent reviews analysed; this list is everyone.
- ALTA Language Services
- Big Cartel
- BILL
- Connection
- Discordplug - Cheap Discord Boosts & Discord Nitro
- Divi Life
- DreamHost
- E-File Magic
- Federal Award Management Registration
- HelioHost
- HostGator
- Hostinger
- HostPapa
- IObit
- IONOS | ionos.com
- Korbanth Sabers
- Kraftedlabs
- Languex
- MailerLite
- My Choice Software
- Mysweetdesign
- Online Quran Academy
- OrangeHost
- POSGuys
- Riverbend Consulting
- ScalaHosting
- SeekaHost™
- Sellvia
- Simple.biz
- SiteGround
- Slash
- SolidKingsInc
- SquadLocker
- The Free Website Guys
- Tomedes - Professional translation services
- Total Password
- TranslateSwift
- TrustedTech
- UENI
- Unixx Shop
- US Birth Certificates & Vital Records
- Use AI
- Xcotton
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the UK table for this sector.