Techbuyer: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-01-20 to 2026-08-07. TrustScore 4.8 from 834 total reviews — see the Trustpilot page. Quick answer: is Techbuyer legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with refunds being refused and faulty products. These two categories account for the majority of the five complaints identified in the analysis. Specifically, refund refusals and product faults each represent 40% of the reported complaints. A clear trend cannot be established yet due to the limited number of reviews.
How to reach Techbuyer
These are the contact details Techbuyer publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01423789120, email [email protected], address Unit C1, Crimple Court, Hornbeam Square North, Harrogate, HG2 8PB, GB.
The company claimed its Trustpilot profile on 2015-09-21, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-08. Trustpilot ranks it 26 of 50 in Computer Hardware Manufacturer. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.8★ on Google (74 reviews)
TrustScore over time
4.8 → 4.8 across 10 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 2.3d) · 2026-08-18 (100%, 1.9d) · 2026-08-21 (100%, 1.9d) · 2026-08-24 (100%, 1.9d) · 2026-08-28 (100%, 1.9d) · 2026-09-03 (100%, 1.9d) · 2026-09-06 (89%, 1.9d) · 2026-09-18 (100%, 2.0d) · 2026-09-21 (100%, 2.3d) · 2026-09-24 (100%, 2.3d).
34% of its 157 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: refund refused makes up 40% of this company’s complaints vs a 15% median across 24 ranked companies in its sector.
Review velocity: 160 of this company’s 834 Trustpilot reviews (19%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Techbuyer?
Refund refused
2 reports · 40% of complaints“my pc couldn't find it i connected it to laptop and it crashed”
The company replied on 2025-03-20: “We are sorry to hear about the experience you had. Our team have reached out and provided a full refund, including shipping costs.”
Our classifier read this reply as a substantive response.
It promised: refund.
“this item arrived a week late no offer of postage refund”
The company replied on 2026-01-26: “Thank you for leaving a review. We are sorry to hear about your experience with us and the delayed delivery. Our team has issued a postage refund and made several attempts to contact you regarding…”
Our classifier read this reply as a substantive response.
It promised: refund.
Faulty product
2 reports · 40% of complaints“my pc couldn't find it i connected it to laptop and it crashed”
The company replied on 2025-03-20: “We are sorry to hear about the experience you had. Our team have reached out and provided a full refund, including shipping costs.”
Our classifier read this reply as a substantive response.
It promised: refund.
“One port does not work.”
The company replied on 2026-03-02: “Thank you for your review - we have notified our Sales team and they have been in touch to resolve. Please let us know if we can be of further assistance. *Update: we have issued another compatible…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
Compare Techbuyer with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.