Linear: most-reported complaints
Automated analysis of 10 public Trustpilot reviews published 2020-04-23 to 2026-07-20. TrustScore 2.7 from 10 total reviews — see the Trustpilot page. Quick answer: is Linear legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report account and application problems, which accounted for 67% of the three complaints identified in the analyzed reviews. One specific issue cited involved a workspace being deleted and a plan being downgraded to Free without notice or authorization. A trend cannot be established yet due to the limited number of reviews.
How to reach Linear
These are the contact details Linear publishes on its Trustpilot profile, as of our last check on 2026-09-26 — it publishes no phone number there, email [email protected].
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2024-12-18 and last replied to a negative review on 2026-07-22. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: LINEAR UK GROUP LIMITED (no. SC607571), active, incorporated 2018 (8 years); next accounts due 2027-06-30, last accounts filed 2026-06-09, 1 registered charge. 3 current officers; 5 filings in the last 12 months (41 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
What their policy promises
delivery promise: within 7 days
“low-priority bugs need to be addressed within 7 days”
delivery promise: within 2 days
“high-priority bugs within 2”
delivery promise: 48 hours
“48 hours for high-priority bugs and 7 days for the rest”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-08-30.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Sector benchmark: account/app problems makes up 67% of this company’s complaints vs a 17% median across 46 ranked companies in its sector.
Review velocity: 4 of this company’s 10 Trustpilot reviews (40%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Linear?
Account/app problems
2 reports · 67% of complaints“without any notice, authorization, or action on our part, our workspace was deleted and our plan was silently downgraded to Free.”
The company replied on 2026-07-22: “Hi Igor, Thanks for reaching out, and I'm sorry for the frustration this caused. Before taking action on your workspace, our Customer Experience team emailed the address associated with your Linear…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“The app won't let me access my own profile settings to delete my account”
1 reader marked this review helpful on Trustpilot.
Compare Linear with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-01.