dictate2us - Industry Leader in Transcription & Translation: most-reported complaints
Automated analysis of 210 public Trustpilot reviews published 2020-03-17 to 2026-08-20. TrustScore 4.9 from 1,366 total reviews — see the Trustpilot page. Quick answer: is dictate2us - Industry Leader in Transcription & Translation legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues regarding overcharging, unhelpful support, and faulty products. Specifically, customers mention added or hidden charges, representatives attempting to upsell services, and transcriptions that are inaccurate or incomplete. These complaints account for the identified reports, with each issue representing 20% of the total complaints. A clear trend cannot be established yet due to the limited number of reviews.
How to reach dictate2us - Industry Leader in Transcription & Translation
These are the contact details dictate2us - Industry Leader in Transcription & Translation publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 288 9013, email [email protected], address Maple House, Manchester, BL9 0AR, GB.
The company claimed its Trustpilot profile on 2015-10-08, uses Trustpilot’s paid features, and last replied to a negative review on 2025-12-09 — more than six months ago. Trustpilot ranks it 1 of 9 in Translator. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.9 → 4.9 across 3 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-09-18 (100%, 0.0d).
What their policy promises
complaint process: email
“If you wish to exercise any of these rights or simply wish to find out what information, if any, we hold that relates to you, you must make your request in writing by sending an email to our Privacy Officer”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
36% of its 187 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: overcharging makes up 20% of this company’s complaints vs a 14% median across 40 ranked companies in its sector.
Review velocity: 64 of this company’s 1,366 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about dictate2us - Industry Leader in Transcription & Translation?
Overcharging
2 reports · 20% of complaints“added charges or hidden charges applied to the order”
The company replied on 2025-12-09: “Thank you for your review. The email correspondence related to clarifying what was included in the service, what was optional, and what different authorities may require. This was done to ensure…”
Our classifier read this reply as a substantive response.
“It was very expensive”
The company replied on 2024-09-13: “Thank you for your review Maryam. We have checked your account on our system, and we have an email from you stating that you were pleased with the translated documents, the speed in which the…”
Our classifier read this reply as a deflection.
Support unhelpful
2 reports · 20% of complaints“the customer service representative attempted to up sell me by offering me an additional 'proof reading service'”
The company replied on 2020-04-05: “Thank you for your review David. We have review your account and your email correspondence with your account manager. As a student we offer two service: 1. A typed only service (the audio files are…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“added charges or hidden charges applied to the order”
The company replied on 2025-12-09: “Thank you for your review. The email correspondence related to clarifying what was included in the service, what was optional, and what different authorities may require. This was done to ensure…”
Our classifier read this reply as a substantive response.
Faulty product
2 reports · 20% of complaints“Some came back highly inaccurate, and even one transcription was 6 minutes short than the original audio.”
The company replied on 2020-04-10: “Thank you for taking the time out of your day to leave us a review Chinelo. Even when it is not positive, we understand that your time is important, and any comments you want to pass on are very…”
Our classifier read this reply as a deflection.
“when they sent the copy back there were still mistakes no chapters No page numbers”
The company replied on 2020-04-08: “Thank you for your review Mrs Arslan. We have reviewed your account as all complaints are taken seriously, and looked into thoroughly, and fairly. After our review of your account, which includes all…”
Our classifier read this reply as a deflection.
Other
2 reports · 20% of complaints“when I finally got the transcriptions back I was very disappointed with what had been produced”
The company replied on 2020-04-05: “Thank you for your review Kane. We have review your account and your email correspondence with your account manager. As a student we offer two service: 1. A typed only service (the audio files are…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“the customer service representative attempted to up sell me by offering me an additional 'proof reading service'”
The company replied on 2020-04-05: “Thank you for your review David. We have review your account and your email correspondence with your account manager. As a student we offer two service: 1. A typed only service (the audio files are…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
Compare dictate2us - Industry Leader in Transcription & Translation with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.