Banking & Money in the UK: the complaint league
Banks, money transfer, mortgages, payments and finance. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the UK with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (4064) · Account/app problems (3370) · Support unreachable (2432) · Other (1865) · Billing errors (1441) · Overcharging (812) · Misleading pricing (808) · Refunds delayed (401)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | American Express | 1.3 | 94% | 208 | Support unhelpful | — |
| 2 | Bank of the Philippine Islands | 1.3 | 90% | 98 | Support unhelpful | — |
| 3 | i-bank | 1.3 | 85% | 45 | Support unreachable | — |
| 4 | FCA | 1.3 | 73% | 74 | Other | — |
| 5 | W1TTY | 2.1 | 71% | 71 | Support unreachable | — |
| 6 | HFM | 4.1 | 70% | 85 | Support unhelpful | — |
| 7 | Nucleus | 3.7 | 53% | 109 | Support unhelpful | — |
| 8 | MarketWatch | 2.2 | 33% | 33 | Other | — |
| 9 | Holborn Assets | 4 | 32% | 151 | Other | — |
| 10 | Santander | 3.9 | 23% | 1,058 | Account/app problems | 48.1% upheld (FOS) |
| 11 | HSBC UK | 4.4 | 23% | 767 | Support unhelpful | — |
| 12 | transfergo.com | 4.5 | 17% | 77 | Support unhelpful | — |
| 13 | Countingup | 4.2 | 17% | 83 | Account/app problems | — |
| 14 | SumUp | 4.2 | 16% | 934 | Support unhelpful | — |
| 15 | Capital on Tap | 4.6 | 12% | 75 | Account/app problems | 19.4% upheld (FOS) |
| 16 | Kabayan Remit | 4.4 | 12% | 21 | Account/app problems | — |
| 17 | Starling | 4.4 | 11% | 254 | Account/app problems | 44.5% upheld (FOS) |
| 18 | Taptap Send | 4.7 | 11% | 491 | Support unhelpful | 15.4% upheld (FOS) |
| 19 | PaysafeCard | 4.6 | 10% | 378 | Account/app problems | — |
| 20 | Luv Cars | 4.7 | 10% | 61 | Support unhelpful | — |
| 21 | eurochange | 4.7 | 10% | 88 | Support unhelpful | — |
| 22 | Paragon Bank | 4.7 | 9% | 212 | Account/app problems | 56.6% upheld (FOS) |
| 23 | Shawbrook | 4.6 | 9% | 96 | Support unhelpful | — |
| 24 | Monzo | 4.6 | 9% | 784 | Support unhelpful | 24.0% upheld (FOS) |
| 25 | Investec | 4.7 | 9% | 193 | Account/app problems | — |
| 26 | Capital·com | 4.6 | 9% | 400 | Account/app problems | — |
| 27 | Yorkshire Building Society | 4.7 | 8% | 528 | Account/app problems | 76.1% upheld (FOS) |
| 28 | Castle Community Bank | 4.7 | 8% | 103 | Support unreachable | — |
| 29 | BestForeignExchange | 4.8 | 8% | 221 | Other | — |
| 30 | Startline Motor Finance | 4.7 | 7% | 114 | Support unhelpful | — |
| 31 | Easysend | 4.9 | 7% | 24 | Account/app problems | — |
| 32 | PayItMonthly | 4.7 | 7% | 70 | Other | — |
| 33 | takepayments Limited | 4.8 | 7% | 484 | Support unhelpful | — |
| 34 | Lloyds Commercial Cards | 4.6 | 6% | 8 | Support unhelpful | — |
| 35 | wamo | 4.8 | 6% | 85 | Account/app problems | — |
| 36 | Handepay | 4.7 | 6% | 51 | Misleading pricing | — |
| 37 | Norton Finance | 4.8 | 6% | 11 | Support unhelpful | — |
| 38 | No1 Currency | 4.7 | 6% | 314 | Other | — |
| 39 | Card Saver | 4.6 | 6% | 55 | Contract term changes | — |
| 40 | Refundee | 4.7 | 6% | 11 | Support unreachable | — |
| 41 | ACE Money Transfer | 4.7 | 6% | 732 | Other | — |
| 42 | NextDigitalKey | 4.8 | 5% | 60 | Support unreachable | — |
| 43 | StreamBank | 4.8 | 5% | 5 | Account/app problems | — |
| 44 | Nucleus Commercial Finance | 4.8 | 5% | 5 | Billing errors | — |
| 45 | Afro International | 4.7 | 4% | 56 | Support unhelpful | — |
| 46 | London Mutual Credit Union | 4.7 | 4% | 43 | Support unhelpful | — |
| 47 | Aardvark Accounting | 4.7 | 4% | 7 | Support unhelpful | — |
| 48 | Salad | 4.8 | 4% | 69 | Other | — |
| 49 | Lumon | 4.8 | 4% | 70 | Support unhelpful | — |
| 50 | Monument | 4.8 | 4% | 107 | Account/app problems | — |
| 51 | Recognise Bank | 4.7 | 4% | 11 | Account/app problems | — |
| 52 | Currency Exchange Corporation Limited | 4.8 | 4% | 124 | Support unhelpful | — |
| 53 | Vida Savings | 4.7 | 4% | 64 | Account/app problems | — |
| 54 | Central Trust Limited | 4.8 | 4% | 6 | Support unhelpful | — |
| 55 | QuickFile Accounting Software | 4.8 | 4% | 49 | Other | — |
| 56 | Lopay | 4.8 | 4% | 105 | Account/app problems | — |
| 57 | Smart Currency Exchange | 4.9 | 4% | 37 | Support unhelpful | — |
| 58 | Bumper | 4.8 | 3% | 478 | Billing errors | — |
| 59 | Leeds Building Society | 4.8 | 3% | 98 | Account/app problems | 61.5% upheld (FOS) |
| 60 | Key Currency | 4.9 | 3% | 46 | Misleading pricing | — |
All UK banking & money companies in the census, A–Z
111 companies with evidenced complaints in this sector. The league above ranks only those with at least 50 recent reviews analysed; this list is everyone.
- Aardvark Accounting
- ACE Money Transfer
- Acumen Mortgages
- Afro International
- alternativebridging.co.uk
- American Express
- Atom bank
- Bank of the Philippine Islands
- Believe Loans
- BestForeignExchange
- Boon Brokers
- Bumper
- Capital on Tap
- Capital·com
- Card Saver
- Castle Community Bank
- Central Trust Limited
- Chrysalis Finance
- Cleerly
- Countingup
- Creditspring
- Crunchbase
- Currency Exchange Corporation Limited
- Currency Solutions
- Currensea
- Easysend
- Equals Connect
- eurochange
- Excel Currencies
- Express Mortgages
- FCA
- Finamply
- Finset Ltd
- First Thought Financial
- FirstMortgage
- Fleximize
- Fluro
- Fosters Financial
- FPG Fortune Prime Global
- Full Metal Finance / Loan Options
- GC Partners
- GlobalWebPay
- GMB Credit Union
- Handepay
- Heron Financial
- HFM
- Holborn Assets
- HSBC UK
- HTFX Limited
- i-bank
- Interbridge Mortgages
- Investec
- Kabayan Remit
- Key Currency
- Key Solutions
- Leeds Building Society
- Leftover Currency
- Loan.co.uk
- London Mutual Credit Union
- London Stock Exchange Group
- Lopay
- Lovey
- Lumon
- Luv Cars
- Mann Island Finance
- Manor FX
- Market Harborough Building Society
- MarketWatch
- Meet Margo
- Monek
- Moneycorp
- Monument
- Monzo
- NextDigitalKey
- No1 Currency
- Norton Finance
- Nottingham Building Society
- Nucleus
- Nucleus Commercial Finance
- OakNorth Bank
- OpenDoor Mortgages
- Orange Genie
- Paragon Bank
- PayItMonthly
- PaysafeCard
- QuickFile Accounting Software
- RAMSDENSCURRENCY.co.uk
- Recognise Bank
- Refundee
- Salad
- Santander
- Shawbrook
- Simlesspay
- Smart Currency Exchange
- SPF Private Clients
- Spring Savings
- Starling
- Startline Motor Finance
- StreamBank
- SumUp
- takepayments Limited
- Taptap Send
- Tetradpay
- The Mortgage Broker
- transfergo.com
- Travel FX
- Vida Savings
- W1TTY
- wamo
- YesCanDo Money
- Yorkshire Building Society
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the US table for this sector.