Express Mortgages: most-reported complaints
Automated analysis of 166 public Trustpilot reviews published 2022-04-08 to 2026-07-30. TrustScore 4.9 from 784 total reviews — see the Trustpilot page. Quick answer: is Express Mortgages legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, accounting for 80% of the 5 complaints identified in 166 reviews. One specific example cited involves a customer who asked for more detail but received no response. A trend cannot be established yet due to not enough reviews.
How to reach Express Mortgages
These are the contact details Express Mortgages publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01942 235000, email [email protected], address Wigan Investment Centre, Waterside Drive, Wigan, WN3 5BA, GB.
The company claimed its Trustpilot profile on 2023-03-03. Trustpilot ranks it 44 of 86 in Mortgage Broker. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Mortgage Express svr”.
Elsewhere: 4.9★ on Google (0 reviews)
What their policy promises
complaint process: ICO
“you may lodge a complaint with the UK's data protection regulator, the ICO”
complaint process: website or post
“contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to Information Commissioner's Office”
support availability: 30 days
“We will aim to respond to all requests within 30 days except in instances where the request may be complex.”
support availability: 90 days
“We shall let you know within the 30-day period if we will need more time but no longer than 90 days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 108 company-invited reviews in the recent window average 4.95★, while 52 organic (uninvited) reviews average 4.92★.
29% of its 154 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 80% of this company’s complaints vs a 19% median across 141 ranked companies in its sector.
Review velocity: 103 of this company’s 784 Trustpilot reviews (13%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Express Mortgages?
Support unreachable
4 reports · 80% of complaints“I asked for more detail and heard nothing”
The company replied on 2024-02-02: “Thank you for taking the time to share your feedback, and I sincerely apologise for any frustration you may have experienced. I want to assure you that we take your concerns seriously, and we've…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“No reply to phone calls or emails.”
The company replied on 2023-11-13: “Thank you for bringing your concerns to our attention, Joshua. We sincerely apologise for any inconvenience you may have experienced during your application process with Express Mortgages. Upon…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“failed to return my calls or emails (as promised)”
The company replied on 2023-03-10: “Hi Andy, Thanks for taking the time to leave a review. All feedback is gratefully received and treated fairly. I have taken a look at your case and can see that you were originally dealing with…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.