Fosters Financial: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2023-06-29 to 2026-08-11. TrustScore 4.9 from 542 total reviews — see the Trustpilot page. Quick answer: is Fosters Financial legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with this issue accounting for 100% of the two complaints identified in the analyzed reviews. One specific example cited involves a staff member being rude and derogatory on the phone, followed by a refusal to assist with a mortgage application. A trend cannot be established yet due to the low number of reviews.
How to reach Fosters Financial
These are the contact details Fosters Financial publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01206 911401, email [email protected], address 652 The Crescent, Colchester, CO4 9YQ, GB.
The company claimed its Trustpilot profile on 2017-02-04. Trustpilot ranks it 21 of 86 in Mortgage Broker. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FOSTERS FINANCIAL LIMITED (no. 09290950), active, incorporated 2014 (11.9 years); next accounts due 2026-09-29, last accounts filed 2025-09-15. 2 current officers (3 on record historically); 1 filings in the last 12 months (35 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
5.0 → 4.9 across 3 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
What their policy promises
support availability: professional service
“We are committed to providing a professional service to all our customers.”
complaint process: try to put things right
“If you are unhappy then we want to hear about it so we can try to put things right.”
complaint process: telephone, letter, or email
“You can make a complaint by any reasonable means including telephone, letter, or email.”
complaint process: within three business days
“We will investigate your complaint and aim to resolve it within three business days following the date of receipt.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 45 company-invited reviews in the recent window average 4.93★, while 117 organic (uninvited) reviews average 4.95★.
29% of its 157 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 100% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 76 of this company’s 542 Trustpilot reviews (14%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Fosters Financial?
Support unhelpful
2 reports · 100% of complaints“he was rude and derogative on the phone and then when i started to push to get a mortgage application in on a property he said he didnt want to help me”
The company replied on 2023-07-20: “Good Afternoon Dina, We fully appreciate your point of view, but as a business, we do have the right to choose whom we work with, we don't take this decision lightly and it is rare for there to be…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“I am not fully satisfied of their customer service”
The company replied on 2023-12-05: “Thank you for your review Cristiana, as you can see your review is quite at odds with the other 400 clients who have been very happy with our services. Whilst I do appreciate you have since…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.