Lloyds Commercial Cards: most-reported complaints
- Complaints in recent reviews
- 6% of 124 recent reviews analysed
- Most-reported issue
- Support unhelpful 38% of complaints
- Company replies
- 100% of negative reviews, typically within 3 days
- TrustScore
- 4.6 from 220 total reviews
- Review window analysed
- 2026-04-13 to 2026-10-20 124 reviews
- Sector
- Banking & Money
Automated analysis of 124 public Trustpilot reviews published 2026-04-13 to 2026-10-20. TrustScore 4.6 from 220 total reviews — see the Trustpilot page. Quick answer: is Lloyds Commercial Cards legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, with three out of eight identified complaints citing this issue. This specific concern accounts for 38% of the complaints found in the 124 reviews analyzed. A clear trend for this issue could not be established due to the limited number of reviews.
Not enough reviews to establish a trend.
What are the most common complaints about Lloyds Commercial Cards?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 38% | 3 |
Support unhelpful
3 reports · 38% of complaints“Not able to get support correctly”
The company replied on 2026-06-30: “We appreciate your review and feedback. We're always looking to improve, and your input is valuable. Best regards, Lloyds Commercial Cards”
Our classifier read this reply as a template response.
“Communication was non-existent”
The company replied on 2026-06-23: “Thank you for taking the time to bring this to our attention, and we're sorry to hear about your experience. We take feedback like this very seriously, and we’ll be looking into what happened here,…”
Our classifier read this reply as a template response.
“Lloyd's bank for business is just not joined up”
The company replied on 2026-04-17: “Thanks for bringing this to our attention. Your feedback will help us make improvements. Regards Lloyds Bank Business Charge & Credit Cards”
Our classifier read this reply as a template response.
The company claimed its Trustpilot profile on 2024-11-29, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-10-21. Trustpilot ranks it 22 of 51 in Bank. We last checked this profile on 2026-11-11 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
TrustScore over time
4.7 → 4.6 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 13 dated readings
2026-08-15 (100%, 5.4d) · 2026-08-18 (100%, 5.4d) · 2026-08-21 (100%, 5.4d) · 2026-08-25 (90%, 5.4d) · 2026-08-28 (90%, 5.4d) · 2026-09-16 (100%, 5.2d) · 2026-09-21 (100%, 5.2d) · 2026-09-25 (100%, 5.2d) · 2026-10-02 (100%, 4.9d) · 2026-10-17 (100%, 4.4d) · 2026-10-20 (100%, 4.4d) · 2026-10-26 (100%, 4.0d) · 2026-10-29 (100%, 4.0d).
Review provenance: 70 company-invited reviews in the recent window average 4.50★, while 58 organic (uninvited) reviews average 4.98★.
45% of its 111 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 38% of this company’s complaints vs a 28% median across 176 ranked companies in its sector.
Review velocity: 178 of this company’s 220 Trustpilot reviews (81%) were written in the last 12 months.
Other UK companies with evidenced “Support unhelpful” complaints
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- London Mutual Credit Union
- London Stansted Airport
- London Womens Clinic
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See all companies by issue: Support unhelpful · Sector table: Banking & Money in the UK
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-10-20.