OpenDoor Mortgages: most-reported complaints
Automated analysis of 183 public Trustpilot reviews published 2025-07-30 to 2026-09-11. TrustScore 5 from 793 total reviews — see the Trustpilot page. Quick answer: is OpenDoor Mortgages legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support was unhelpful, citing negative attitudes toward their budget and deposit. This issue accounts for 67% of the three complaints identified in the 183 reviews analyzed. A trend cannot be established yet due to the low number of reviews.
How to reach OpenDoor Mortgages
These are the contact details OpenDoor Mortgages publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +442081030103, email [email protected], address Bansal House Bracken Industrial Estate 185 Forest Road, Essex, IG6 3HX, GB.
The company claimed its Trustpilot profile on 2022-07-04 and uses Trustpilot’s paid features. Trustpilot ranks it 47 of 86 in Mortgage Broker. We last checked this profile on 2026-09-24 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: OPENDOOR MORTGAGES LIMITED (no. 13565118), active, incorporated 2021 (5 years); next accounts due 2027-05-31, last accounts filed 2026-05-31. 2 current officers; 8 filings in the last 12 months (23 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
5.0 → 5.0 across 11 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-06 (0%, 0.0d) · 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Ombudsman outcomes
The Financial Ombudsman Service has published 14 decisions naming this firm (too few to quote an upheld rate).
Covers decisions dated 2015-09-04 to 2026-07-09, by the acceptance-deadline date the Ombudsman publishes — not the date the complaint was decided.
Official published outcomes from the Financial Ombudsman Service, not our analysis. Uphold rates reflect the cases that reached the ombudsman, not all complaints. source.
What their policy promises
complaint process: 3, 5, 4, and 8 business days
“We will endeavour to resolve your complaint as quickly as possible and will work within the following timescales:”
complaint process: 3 business days
“Once we receive your complaint, if we are able to resolve the matter by close of business on the third working day following its receipt, we will simply do so and advise you in writing with our Summary Resolution Communi”
complaint process: 5 business days
“If we are not able to resolve the matter as above, we will write to you within five business days acknowledging your complaint, confirming our understanding of the situation, and providing you with the name of the indivi”
complaint process: 4 weeks
“If we haven’t been able to resolve the complaint sooner, after four weeks we will send you either our Final Response letter (please see below) or a progress report explaining why we are not yet in a position to resolve t”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 68 company-invited reviews in the recent window average 5.00★, while 116 organic (uninvited) reviews average 4.91★.
28% of its 180 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 67% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 337 of this company’s 793 Trustpilot reviews (42%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about OpenDoor Mortgages?
Support unhelpful
2 reports · 67% of complaints“attitude was negative towards my budget and deposit.”
“The broker, Callum, called some 10 minutes later than the booked appointment, without having read any of the documentation”
The company replied on 2025-08-29: “Hi Ciprian I really appreciate your feedback and I am very sorry to hear about your experience. I have tried to call several times and sent several emails to clarify what has happened here &…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-20.