StreamBank: most-reported complaints
Automated analysis of 100 public Trustpilot reviews published 2024-10-20 to 2026-08-10. TrustScore 4.7 from 177 total reviews — see the Trustpilot page. Quick answer: is StreamBank legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to account and app problems, as well as unhelpful support. These two categories each accounted for 40% of the five complaints identified in the 100 reviews analyzed. Specific concerns included delays in receiving account details and difficulties engaging with customer service. A trend could not be established for either issue due to the low number of reviews.
How to reach StreamBank
These are the contact details StreamBank publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 02039626511, email [email protected], address Capital Tower, 23rd Floor, Greyfriars Road, Cardiff, CF10 3AG, GB.
The company claimed its Trustpilot profile on 2023-06-19 and uses Trustpilot’s paid features. Trustpilot ranks it 24 of 50 in Bank. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: STREAMBANK PLC (no. 11995458), active, incorporated 2019 (7.3 years); next accounts due 2027-09-30, last accounts filed 2026-07-31, 1 registered charge. 8 current officers (12 on record historically), 1 resignation in the last 24 months; 6 filings in the last 12 months (48 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Streambank”.
Elsewhere: 5★ on Google (2 reviews)
TrustScore over time
4.7 → 4.7 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-09 (0%, 0.0d) · 2026-09-16 (0%, 0.0d) · 2026-09-21 (0%, 0.0d).
Ombudsman outcomes
The Financial Ombudsman Service has published 1 decisions naming this firm (too few to quote an upheld rate).
Covers decisions dated 2024-02-26 to 2024-02-26, by the acceptance-deadline date the Ombudsman publishes — not the date the complaint was decided.
Official published outcomes from the Financial Ombudsman Service, not our analysis. Uphold rates reflect the cases that reached the ombudsman, not all complaints. source.
6% of its 95 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: account/app problems makes up 40% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 48 of this company’s 177 Trustpilot reviews (27%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about StreamBank?
Account/app problems
2 reports · 40% of complaints“I was still awaiting the bank account number and sort code details to deposit the money.”
“Having to go through Google to sign in”
The company replied on 2025-01-30: “Thanks for the review, sorry to hear you had a problem signing in. Please feel free to contact our customer service team who will walk you through the process of accessing the site directly.”
Our classifier read this reply as a template response.
Support unhelpful
2 reports · 40% of complaints“never managed to engage with them”
1 reader marked this review helpful on Trustpilot.
“waited 2 days , no return , rubbish bank to work with”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-13.