Equals Connect: most-reported complaints
Automated analysis of 217 public Trustpilot reviews published 2015-10-23 to 2026-08-22. TrustScore 4.8 from 1,612 total reviews — see the Trustpilot page. Quick answer: is Equals Connect legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for 38% of the 16 identified complaints. Support unreachable issues were the next most common concern, representing 19% of complaints. Billing errors and overcharging each accounted for 12% of the reported issues. No clear trend could be established for these complaints due to a low number of reviews.
How to reach Equals Connect
These are the contact details Equals Connect publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0203 196 2187, email [email protected], address 3rd Floor, Vintners' Place, 68 Upper Thames Street, London, EC4V 3BJ, GB.
The company claimed its Trustpilot profile on 2015-07-02 and uses Trustpilot’s paid features. Trustpilot ranks it 15 of 46 in Money Transfer Service. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: EQUALS CONNECT LIMITED (no. 07131446), active, incorporated 2010 (16.6 years); next accounts due 2026-09-30, last accounts filed 2025-05-23, 2 registered charges. 3 current officers (11 on record historically), 2 resignations in the last 24 months; 4 filings in the last 12 months (90 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 1 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Missing passengers equals missed connection, airline say not liable”.
Elsewhere: 4.3★ on Google (0 reviews)
Ombudsman outcomes
The Financial Ombudsman Service has published 1 decisions naming this firm (too few to quote an upheld rate).
Covers decisions dated 2024-07-22 to 2024-07-22, by the acceptance-deadline date the Ombudsman publishes — not the date the complaint was decided.
Official published outcomes from the Financial Ombudsman Service, not our analysis. Uphold rates reflect the cases that reached the ombudsman, not all complaints. source.
16% of its 188 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 38% of this company’s complaints vs a 20% median across 148 ranked companies in its sector.
Review velocity: 74 of this company’s 1,612 Trustpilot reviews (5%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Equals Connect?
Other
6 reports · 38% of complaints“They seem to only value clients who process at least £20k–£50k in monthly transactions.”
“Money transfer took way too long, with several communication breakdowns along the way.”
“you may have missed your intended mark by several thousands of miles”
Support unreachable
3 reports · 19% of complaints“this company lost my funds during transfer”
The company replied on 2022-06-20: “Dear Ian, We are very sorry to hear about your dissatisfaction regarding a recent transfer. We can assure you that your funds have not been lost and indeed our team are doing all we can to expedite…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“David said no you can’t as they won’t speak to you.”
“Continue to email despite being asked to remove email from mailing list”
Billing errors
2 reports · 12% of complaints“this company lost my funds during transfer”
The company replied on 2022-06-20: “Dear Ian, We are very sorry to hear about your dissatisfaction regarding a recent transfer. We can assure you that your funds have not been lost and indeed our team are doing all we can to expedite…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“price of currency altered despite having used Equals before”
Overcharging
2 reports · 12% of complaints“they quoted me a price when we agreed the deal only to increase our price due to setting up the account”
The company replied on 2018-08-15: “Dear Mrs Chopping, Thank you for taking the time to post a review, we appreciate your feedback. I am sorry to hear that on this occasion you feel you were not properly informed of the possibility…”
Our classifier read this reply as a deflection.
“Casco exchange rates are different in "Your Account" than on Casco main website.”
The company replied on 2015-10-23: “Dear Pawel, Thank you for your feedback. Your comments have been passed on to management team and we are sorry that on this occasion you felt unable to see the benefits of using Casco FX. It might be…”
Our classifier read this reply as a deflection.
Account/app problems
2 reports · 12% of complaints“David said no you can’t as they won’t speak to you.”
“The last two times the payment system hasn’t worked saying the trading session is closed which was not factual.”
The company replied on 2018-07-13: “Dear David, Thank you for taking the time to post a review, we appreciate your feedback. You may have noticed that we recently upgraded our website and online customer portal. Check it out at…”
Our classifier read this reply as a template response.
Compare Equals Connect with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.