Monek: most-reported complaints
Automated analysis of 7 public Trustpilot reviews published 2023-05-12 to 2026-03-26. TrustScore 4 from 7 total reviews — see the Trustpilot page. Quick answer: is Monek legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with this issue accounting for all identified complaints. One specific example cited involves being charged significantly more than competitors while receiving poor service. Because there are not enough reviews, a trend cannot be established yet.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2026-03-26. We last checked this profile on 2026-09-26 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 8 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Free t shirt via moneky magazine”, “parcel moneky missing parcel...how to claim /what now”, “E: 09/02 Personalised Love To Read Book (Rafflecopter)”.
Elsewhere: 3.4★ on Google (21 reviews)
Sector benchmark: support unhelpful makes up 100% of this company’s complaints vs a 28% median across 169 ranked companies in its sector.
Review velocity: 3 of this company’s 7 Trustpilot reviews (43%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Monek?
Support unhelpful
2 reports · 100% of complaints“They charge three times more then other with absolutely rubbish costumer services.”
1 reader marked this review helpful on Trustpilot.
“They don't stick to their word and rarely respond to emails.”
Compare Monek with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-08.