Boon Brokers: most-reported complaints
Automated analysis of 207 public Trustpilot reviews published 2024-08-05 to 2026-09-02. TrustScore 4.9 from 1,186 total reviews — see the Trustpilot page. Quick answer: is Boon Brokers legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 207 Trustpilot reviews analysed, the most-reported issues with Boon Brokers were: Support unreachable (2 reports). There are not enough reviews to establish a trend.
How to reach Boon Brokers
These are the contact details Boon Brokers publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 01508 483 983, email [email protected], address Tumbledown, Norwich Road, Woodton, Bungay, Suffolk, Norwich, NR35 2LP, GB.
The company claimed its Trustpilot profile on 2018-12-18, uses Trustpilot’s paid features, and last replied to a negative review on 2026-03-28 — more than six months ago. Trustpilot ranks it 40 of 86 in Mortgage Broker. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: BOON BROKERS LIMITED (no. 13859849), active, incorporated 2022 (4.6 years); next accounts due 2027-10-31, last accounts filed 2026-03-26. 3 current officers; 2 filings in the last 12 months (11 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 9 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-09-03 (100%, 0.0d) · 2026-09-08 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
Ombudsman outcomes
The Financial Ombudsman Service has published 1 decisions naming this firm (too few to quote an upheld rate).
Covers decisions dated 2025-07-25 to 2025-07-25, by the acceptance-deadline date the Ombudsman publishes — not the date the complaint was decided.
Official published outcomes from the Financial Ombudsman Service, not our analysis. Uphold rates reflect the cases that reached the ombudsman, not all complaints. source.
Review provenance: 153 company-invited reviews in the recent window average 4.97★, while 69 organic (uninvited) reviews average 4.84★.
36% of its 218 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 50% of this company’s complaints vs a 19% median across 141 ranked companies in its sector.
Review velocity: 196 of this company’s 1,186 Trustpilot reviews (17%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Boon Brokers?
Support unreachable
2 reports · 50% of complaints“Jay doesn't answer emails, when I call he's not available and doesn't call back.”
The company replied on 2026-03-28: “Hi Shane, We’re so sorry to hear about your review. Our aim is to provide an outstanding service to all clients, as reflected in our other reviews, so we will investigate your case thoroughly to see…”
Our classifier read this reply as a deflection.
“I was not called back a few times”
The company replied on 2024-10-16: “We have reported this review to Trust Pilot as it is not a genuine experience. We do not have a client under the name of 'Pango Lin' and the e-mail address of the reviewer is not on our database. We…”
Our classifier read this reply as a deflection.
Compare Boon Brokers with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-06.