Laxgear: most-reported complaints
Automated analysis of 166 public Trustpilot reviews published 2021-08-18 to 2026-09-02. TrustScore 4.9 from 381 total reviews — see the Trustpilot page. Quick answer: is Laxgear legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report delivery delays, which accounted for 43% of the seven identified complaints. Issues regarding products not matching their description and faulty items were also cited, each representing 29% of the complaints. No specific trend could be established for these issues due to the limited number of reviews.
How to reach Laxgear
These are the contact details Laxgear publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 888-419-8880, email [email protected], address 8151 Wynstone Drive, Windsor, 80550, US.
The company claimed its Trustpilot profile on 2021-08-16. Trustpilot ranks it 1 of 18 in Bag Shop. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
What their policy promises
support availability: highest quality service and communication
“Our only use is to provide you with the highest quality service and communication.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
66% of its 155 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: delivery late makes up 43% of this company’s complaints vs a 20% median across 158 ranked companies in its sector.
Review velocity: 64 of this company’s 381 Trustpilot reviews (17%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Laxgear?
Delivery late
3 reports · 43% of complaints“Paid for expedited shipping, 2-3 days was was our expectation…definitely failed on that”
The company replied on 2025-10-30: “Definitely understandable... unfortunately our hands were tied and could not have changed the outcome as our bag shipment was delayed. Hopefully our proactive communication softened the blow. Refund…”
Our classifier read this reply as a deflection.
“The email said my expected shipping delivery date is 6 days ago LOL!!!”
The company replied on 2023-01-25: “Glad we over delivered...sorry about the extra automated shipping email. Sometimes we finish embroidery earlier than planned and being in Colorado shipping is quick.”
Our classifier read this reply as a deflection.
“Items were delayed, when items showed up one of them was missing parts”
The company replied on 2022-10-29: “Glas the straps arrived. Sorry for the inconvenience. This was a first and have put in place safeguards to not allow this to happen in the future.”
Our classifier read this reply as a template response.
Not as described
2 reports · 29% of complaints“The helmet we received was not what we thought we ordered.”
The company replied on 2025-09-17: “You have the wrong company. If you don't mind removing this review. We did not sell the helmet to you.”
Our classifier read this reply as a deflection.
“The description states it has the convenience of a backpack but when it showed up it is NOT a backpack”
The company replied on 2021-09-02: “Hi Victoria, Happy to refund or replace. This is a big backpack. The straps are in the back zipper compartment. But realize it is too big for your daughter. Sorry you didn't have a good experience.…”
Our classifier read this reply as a substantive response.
It promised: refund.
Faulty product
2 reports · 29% of complaints“Within the first two weeks the zippers have broken”
The company replied on 2023-04-20: “Sorry for the inconvenience and your bags not meeting expectations. This is abnormal. We have a full lifetime warranty because we stand behind the quality of our bags. We will repair and take care of…”
Our classifier read this reply as a substantive response.
It promised: a replacement.
“Items were delayed, when items showed up one of them was missing parts”
The company replied on 2022-10-29: “Glas the straps arrived. Sorry for the inconvenience. This was a first and have put in place safeguards to not allow this to happen in the future.”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.