Rare Carat: most-reported complaints
Automated analysis of 318 public Trustpilot reviews published 2017-10-02 to 2026-09-14. TrustScore 5 from 4,112 total reviews — see the Trustpilot page. Quick answer: is Rare Carat legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with support being unreachable, which accounts for 30% of the 10 complaints identified. Other frequent concerns include products not matching their descriptions, representing 20% of the complaints. The remaining 20% of complaints fall under other categories, such as requests to stop receiving emails. No clear trend can be established for these issues due to the limited number of reviews.
How to reach Rare Carat
These are the contact details Rare Carat publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected], address 20W 47th Street Suite 601A, New York, 10036, US.
The company claimed its Trustpilot profile on 2017-09-22 and uses Trustpilot’s paid features. Trustpilot ranks it 1 of 54 in Jeweler. We last checked this profile on 2026-09-24 and found 7 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
5.0 → 5.0 across 12 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-30 (0%, 0.0d) · 2026-09-02 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-14 (0%, 0.0d) · 2026-09-17 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
refund window: 100%
“100%, no questions asked, money-back guarantee”
refund window: 30 days
“All of our sellers offer free returns within 30 days of shipment”
refund window: 1 year
“You can also resize your ring once at no charge within your first year.”
refund window: 30 days
“Eternity bands & bracelets are not eligible for resizing after 30 days.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +1/-1 lines; added: Labor Day Sale · Save up to 40%* · Ends Today; removed: Labor Day Sale · Save up to 40%* · Ends Soon (snapshot)
- 2026-09-08: +1/-1 lines; added: Labor Day Sale · Save up to 40%* · Ends Soon; removed: Labor Day Sale · Save up to 40%* (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
69% of its 332 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 30% of this company’s complaints vs a 15% median across 116 ranked companies in its sector.
Review velocity: 982 of this company’s 4,112 Trustpilot reviews (24%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Rare Carat?
Support unreachable
3 reports · 30% of complaints“the first was never answered, even weeks later”
3 readers marked this review helpful on Trustpilot.
“I never heard back.”
The company replied on 2017-10-09: “Hey Lisa! That's sounds like it would be my fault - I'm the founder and typically run the chat on the weekends (we're a start up). We try not, but do drop the ball with 10k visitors every day and a…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Lack of timely and relevant response to questions asked.”
The company replied on 2017-10-09: “Hey Lisa, very sorry! Totally understand your frustration on not getting back to you! We're a start up coping with 10,000 visitors a day, and definitely do miss things. E-mailed to see if there's…”
Our classifier read this reply as a template response.
1 reader marked this review helpful on Trustpilot.
Not as described
2 reports · 20% of complaints“it was not a solid representation of the diamond”
The company replied on 2020-11-11: “Hi, Ajay the CEO here. I just looked at the free Rare Carat Report you requested for GIA # 2201812770 https://www.rarecarat.com/diamond-report/a3f7ac08-fa2a-48a1-a7ba-cb67863ea6d9 Kelsey, our GIA…”
Our classifier read this reply as a deflection.
3 readers marked this review helpful on Trustpilot.
“they changed the design without asking me first”
Other
2 reports · 20% of complaints“Only rating so the EMAILS WILL F#CKING STOP!”
The company replied on 2023-08-28: “Dear Blake, We appreciate your honest input and have unsubscribed you. We send this email for customers to rate their purchase experience in order to learn how to improve, and don't intend to…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
2 readers marked this review helpful on Trustpilot.
“Useless service that only send you advertisements for diamonds none of which were anywhere near comparable”
The company replied on 2019-11-07: “Hi Jonathan, I appreciate you taking the time to try our site. I’m sorry you had a less than great experience. As the founder, I try to personally respond to any review less than 3 stars here on…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Rare Carat with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-14.