Insurance in the US: the complaint league
Insurers and brokers across home, life, travel and health. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the US with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (2094) · Support unreachable (1519) · Warranty disputes (1395) · Other (1114) · Misleading pricing (807) · Account/app problems (716) · Overcharging (637) · Billing errors (528)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | Allianz Partners USA | 4.1 | 23% | 1,853 | Warranty disputes | — |
| 2 | Banner Life family of companies | 4.5 | 14% | 75 | Support unhelpful | — |
| 3 | Seven Corners | 4.5 | 13% | 140 | Warranty disputes | — |
| 4 | NJM Insurance Group | 4.6 | 11% | 104 | Support unhelpful | — |
| 5 | Heymondo Travel Insurance | 4.3 | 11% | 65 | Support unreachable | — |
| 6 | Jewelers Mutual Group | 4.7 | 9% | 87 | Support unhelpful | — |
| 7 | American Collectors Insurance | 4.9 | 9% | 81 | Support unhelpful | — |
| 8 | eFinancial Life Insurance | 4.6 | 8% | 87 | Support unhelpful | — |
| 9 | Glacier Insurance Company | 4.7 | 7% | 89 | Support unreachable | — |
| 10 | VisitorsCoverage Inc. | 4.7 | 7% | 120 | Account/app problems | — |
| 11 | Massage Magazine Insurance Plus | 4.7 | 7% | 94 | Account/app problems | — |
| 12 | Gallagher, formerly Clements Worldwide | 4.7 | 7% | 66 | Support unhelpful | — |
| 13 | Ladder | 4.7 | 7% | 61 | Other | — |
| 14 | beYogi | 4.7 | 7% | 102 | Account/app problems | — |
| 15 | A Abana Auto Insurance | 4.8 | 6% | 60 | Support unhelpful | — |
| 16 | SelectQuote | 4.7 | 6% | 84 | Support unhelpful | — |
| 17 | The Zebra | 4.7 | 6% | 67 | Misleading pricing | — |
| 18 | MetLife Pet Insurance | 4.7 | 6% | 651 | Support unhelpful | — |
| 19 | Combined Insurance (US) | 4.7 | 6% | 153 | Support unhelpful | — |
| 20 | Proliability | 4.8 | 6% | 59 | Account/app problems | — |
| 21 | IMG® | 4.6 | 6% | 236 | Warranty disputes | — |
| 22 | BriteCo | 4.8 | 5% | 31 | Support unhelpful | — |
| 23 | Boost Health Insurance | 4.8 | 5% | 9 | Other | — |
| 24 | MedicareAdvantage.com | 4.7 | 5% | 65 | Support unhelpful | — |
| 25 | Visitors Insurance - Community Insurance Agency, Inc. | 4.7 | 5% | 41 | Other | — |
| 26 | Openly | 4.6 | 5% | 74 | Warranty disputes | — |
| 27 | Spirit Dental | 4.8 | 5% | 80 | Account/app problems | — |
| 28 | Pumpkin Pet Insurance | 4.8 | 5% | 70 | Warranty disputes | — |
| 29 | Medicare Solutions | 4.8 | 4% | 117 | Other | — |
| 30 | Colonial Surety | 4.8 | 4% | 80 | Support unhelpful | — |
| 31 | Eventsured | 4.8 | 4% | 37 | Overcharging | — |
| 32 | Good2Go Auto Insurance | 4.8 | 4% | 7 | Support unhelpful | — |
| 33 | United Medicare Advisors | 4.9 | 4% | 513 | Support unreachable | — |
| 34 | eHealth Medicare | 4.8 | 4% | 268 | Support unreachable | — |
| 35 | Insurify | 4.7 | 4% | 185 | Misleading pricing | — |
| 36 | Hugo Insurance Services | 4.8 | 4% | 168 | Overcharging | — |
| 37 | Serenity Insurance | 4.7 | 4% | 48 | Support unhelpful | — |
| 38 | Faye Travel Insurance | 4.8 | 4% | 119 | Warranty disputes | — |
| 39 | Arch RoamRight | 4.8 | 4% | 122 | Warranty disputes | — |
| 40 | Heacock Classic | 4.8 | 4% | 23 | Support unhelpful | — |
| 41 | Covered Insurance | 4.8 | 4% | 52 | Support unhelpful | — |
| 42 | Intrepid Direct Insurance | 4.9 | 4% | 6 | Account/app problems | — |
| 43 | RentalCover.com | 4.8 | 4% | 134 | Support unreachable | — |
| 44 | Avemco Insurance Company | 4.8 | 4% | 54 | Overcharging | — |
| 45 | Jerry | 4.8 | 4% | 13 | Misleading pricing | — |
| 46 | AssuranceAmerica | 4.8 | 4% | 98 | Support unhelpful | — |
| 47 | ALPS | 4.8 | 4% | 44 | Support unhelpful | — |
| 48 | SmartMatch Insurance Agency, LLC | 4.9 | 3% | 89 | Support unreachable | — |
| 49 | The General® | 4.7 | 3% | 455 | Misleading pricing | — |
| 50 | SuretyBonds.com | 4.9 | 3% | 61 | Support unhelpful | — |
| 51 | Mapfre Insurance (US) | 4.9 | 3% | 64 | Support unhelpful | — |
| 52 | Daniels-Head Insurance Agency | 4.9 | 3% | 17 | Other | — |
| 53 | Your Way Insurance | 4.8 | 3% | 107 | Support unhelpful | — |
| 54 | Pearl Insurance | 4.9 | 2% | 21 | Support unhelpful | — |
| 55 | Bryant Surety Bonds | 4.9 | 2% | 18 | Overcharging | — |
| 56 | Cost-U-Less Insurance | 4.9 | 2% | 4 | Support unhelpful | — |
| 57 | Ethos | 4.9 | 2% | 97 | Support unreachable | — |
| 58 | Healthpilot | 4.8 | 2% | 61 | Support unreachable | — |
| 59 | Brunswick Companies | 4.7 | 2% | 4 | Support unreachable | — |
| 60 | Travel Defenders | 4.9 | 2% | 39 | Other | — |
All US insurance companies in the census, A–Z
84 companies with evidenced complaints in this sector. The league above ranks only those with at least 50 recent reviews analysed; this list is everyone.
- A Abana Auto Insurance
- AARDY
- Acceptance Insurance
- Affordable Contractors Insurance
- Alliance Group
- Allianz Partners USA
- ALPS
- American Collectors Insurance
- AnnuityAdvantage
- Arch RoamRight
- AssuranceAmerica
- AutoComplete, Inc
- Avemco Insurance Company
- Banner Life family of companies
- beYogi
- Blue Ridge Risk Partners
- Boost Health Insurance
- BriteCo
- Brunswick Companies
- Bryant Surety Bonds
- Builders Risk
- ClearMatch
- Colonial Surety
- Combined Insurance (US)
- Contractors Liability
- Cost-U-Less Insurance
- Covered Insurance
- Daniels-Head Insurance Agency
- eFinancial Life Insurance
- eHealth Medicare
- Ethos
- EVENT HELPER
- Eventsured
- Farmer Brown
- Faye Travel Insurance
- Gallagher, formerly Clements Worldwide
- Glacier Insurance Company
- Good2Go Auto Insurance
- Heacock Classic
- Healthpilot
- Heymondo Travel Insurance
- Hugo Insurance Services
- iHealthBrokers
- IMG®
- ImmediateAnnuities.com
- InsuranceHub Leavitt Agency
- Insurify
- Intrepid Direct Insurance
- J.C. Taylor Insurance
- Jerry
- Jewelers Mutual Group
- Ladder
- Mapfre Insurance (US)
- Massage Magazine Insurance Plus
- Medicare Nationwide
- Medicare Solutions
- MedicareAdvantage.com
- MetLife Pet Insurance
- MexiPass International Insurance Services
- Nassau Financial Group
- NJM Insurance Group
- Novamar Insurance
- Openly
- Pearl Insurance
- Proliability
- Pumpkin Pet Insurance
- RentalCover.com
- SelectQuote Home & Auto
- Serenity Insurance
- Seven Corners
- SmartMatch Insurance Agency, LLC
- Spirit Dental
- SuretyBonds.com
- The General®
- The Solutions Group
- The Zebra
- Travel Defenders
- TripInsure101
- United Medicare Advisors
- US Hole In One
- Visitors Insurance - Community Insurance Agency, Inc.
- VisitorsCoverage Inc.
- Your Way Insurance
- Zillion Insurance
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the UK table for this sector.