SelectQuote: most-reported complaints
Automated analysis of 590 public Trustpilot reviews published 2026-05-08 to 2026-09-23. TrustScore 4.7 from 17,730 total reviews — see the Trustpilot page. Quick answer: is SelectQuote legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 24% of the 62 identified complaints. Other frequent issues include support being unreachable at 19% and miscellaneous complaints at 23%. A smaller portion of reviewers cite misleading pricing, which makes up 8% of the complaints. The trend for unreachable support is rising, while issues categorized as 'other' and misleading pricing are falling.
How to reach SelectQuote
These are the contact details SelectQuote publishes on its Trustpilot profile, as of our last check on 2026-09-23 — phone 844-903-0029 (TTY: 711), address 6800 W 115th St, Overland Park, 66211, US.
The company claimed its Trustpilot profile on 2026-04-02, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-09-21. Trustpilot ranks it 11 of 23 in Health Insurance Agency. We last checked this profile on 2026-09-23 and found 27 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-17 (95%, 1.8d) · 2026-08-20 (96%, 1.8d) · 2026-08-24 (95%, 1.8d) · 2026-08-27 (96%, 1.8d) · 2026-09-01 (96%, 1.0d) · 2026-09-04 (95%, 0.9d) · 2026-09-07 (95%, 0.9d) · 2026-09-11 (96%, 0.9d) · 2026-09-14 (94%, 0.9d) · 2026-09-17 (96%, 0.9d) · 2026-09-20 (95%, 0.9d) · 2026-09-23 (96%, 1.0d).
Severity: 18% of this company’s 62 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In November 2024, 38% of 66 one-to-three-star reviews were 1★; in September 2026, 46% of 22.
Counted from November 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 5.1 days between the experience and publishing their negative review (546 reviews record both dates).
Measured reply time: across 329 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 329 company replies to negative reviews analysed, 15% engaged with the specific problem and 71% were generic templates.
Review provenance: 515 company-invited reviews in the recent window average 4.62★, while 46 organic (uninvited) reviews average 4.89★.
59% of its 465 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 24% of this company’s complaints vs a 28% median across 148 ranked companies in its sector.
Review velocity: 2,613 of this company’s 17,730 Trustpilot reviews (15%) were written in the last 12 months.
What are the most common complaints about SelectQuote?
Support unhelpful
15 reports · 24% of complaintssteady“she told me she could help me with everything Medicare would do”
“After 3 1/2 hours on the phone, I asked to cancel it. The girl asking extra questions was rude!!!”
The company replied on 2026-09-21: “Thank you for bringing this to our attention.”
Our classifier read this reply as a template response.
“he could’ve just scheduled for us to call back at a better time”
The company replied on 2026-09-14: “At times, it can be a lenghty process and we are sorry to hear that this impacted your class.”
Our classifier read this reply as a template response.
Other
14 reports · 23% of complaintsfalling“I never ordered this”
The company replied on 2026-09-08: “Thank you for letting us know.”
Our classifier read this reply as a template response.
“I was basically used to make a sale and got scammed”
The company replied on 2026-06-22: “We are sorry to understand that you feel this way”
Our classifier read this reply as a template response.
“I do not appreciate that I was told by Veronica that she was calling from Aetna. She was Not!!”
The company replied on 2026-09-14: “We appreciate you bringing this to our attention.”
Our classifier read this reply as a template response.
Support unreachable
12 reports · 19% of complaintsrising since 2026-09“we were completely ghosted. No one ever replied or gave us the courtesy of a response.”
The company replied on 2026-09-03: “Thank you for reaching out and making us aware of this situation; we will have their manager go through some more training with this agent.”
Our classifier read this reply as a substantive response.
“The individuals on the phone mislead me 3 times”
The company replied on 2026-05-14: “Thank you for your feedback; we will review the calls with the agent”
Our classifier read this reply as a template response.
“I was on the phone for over an hour”
The company replied on 2026-09-21: “Thank you for providing your feedback.”
Our classifier read this reply as a template response.
Misleading pricing
5 reports · 8% of complaintsfalling“we were completely ghosted. No one ever replied or gave us the courtesy of a response.”
The company replied on 2026-09-03: “Thank you for reaching out and making us aware of this situation; we will have their manager go through some more training with this agent.”
Our classifier read this reply as a substantive response.
“they lied and said my money won’t be touched”
The company replied on 2026-05-27: “Thank you for reaching out; we will have an agent review the notes on your account and the call.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“The individuals on the phone mislead me 3 times”
The company replied on 2026-05-14: “Thank you for your feedback; we will review the calls with the agent”
Our classifier read this reply as a template response.
Hard to cancel
5 reports · 8% of complaintssteady“I was enrolled in a Medicare program which I'm now stuck in until October”
“I keep getting emails still and that's one of the reasons why I cancelled”
The company replied on 2026-08-26: “Thank you for making us aware.”
Our classifier read this reply as a template response.
“trying to cancel my policy for 2 days with no luck”
The company replied on 2026-08-07: “Thank you for reaching out; you will need to contact the insurance company to cancel this plan.”
Our classifier read this reply as a deflection.
Delivery late
3 reports · 5% of complaintssteady“Took to long to arrive. I paid for priority and still have not received package.”
The company replied on 2026-08-06: “Does this have to do with your health insurance?”
Our classifier read this reply as a deflection.
“well it is taking 14 days to receive my uCard and I need my food access”
The company replied on 2026-08-03: “Thank you for reaching out; plans don't go into effect until the 1st of the following month and that is when the insurance company will send out their ID cards.”
Our classifier read this reply as a substantive response.
“Should have received id card by now. Switched over two weeks ago”
The company replied on 2026-06-05: “Thank you for reaching out; we will check with the insurance carrier on the ID cards.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-23.