SelectQuote: most-reported complaints
- Complaints in recent reviews
- 6% of 949 recent reviews analysed
- Most-reported issue
- Support unhelpful 29% of complaints
- Company replies
- 97% of negative reviews, typically within 1 days
- TrustScore
- 4.7 from 18,093 total reviews
- Review window analysed
- 2026-05-08 to 2026-11-09 978 reviews
- Sector
- Insurance
Automated analysis of 978 public Trustpilot reviews published 2026-05-08 to 2026-11-09. TrustScore 4.7 from 18,093 total reviews — see the Trustpilot page. Quick answer: is SelectQuote legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support staff are unhelpful, accounting for 29% of the 84 identified complaints. Other frequent issues include support being unreachable (17%) and misleading pricing (12%), with the latter trend currently rising. Additionally, 20% of complaints fall under other categories, such as deceptive sales tactics, while the frequency of these specific issues varies over the analyzed period.
What are the most common complaints about SelectQuote?
| Issue | Share | Count | Trend | By month |
|---|---|---|---|---|
| Support unhelpful | 29% | 24 | rising since 2026-10 | |
| Other | 20% | 17 | falling | |
| Support unreachable | 17% | 14 | falling | |
| Misleading pricing | 12% | 10 | rising since 2026-10 | |
| Hard to cancel | 6% | 5 | falling | |
| Delivery failed | 5% | 4 | rising since 2026-10 |
Support unhelpful
24 reports · 29% of complaints“Transfer to an incompetent sales person was disconnected twice had to start over”
The company replied on 2026-10-05: “Thank you for bringing this to our attention.”
Our classifier read this reply as a template response.
“I was on the phone 2 hrs!”
The company replied on 2026-09-28: “Thank you for your feedback; the process can be lengthy”
Our classifier read this reply as a template response.
“she told me she could help me with everything Medicare would do”
Other
17 reports · 20% of complaints“They pretended to have the same name as a relative, and managed to talk her into switching her medicare coverage.”
The company replied on 2026-09-24: “Thank you for making us aware”
Our classifier read this reply as a template response.
“I never ordered this”
The company replied on 2026-09-08: “Thank you for letting us know.”
Our classifier read this reply as a template response.
“I was basically used to make a sale and got scammed”
The company replied on 2026-06-22: “We are sorry to understand that you feel this way”
Our classifier read this reply as a template response.
Support unreachable
14 reports · 17% of complaints“I was on the phone 2 hrs!”
The company replied on 2026-09-28: “Thank you for your feedback; the process can be lengthy”
Our classifier read this reply as a template response.
“we were completely ghosted. No one ever replied or gave us the courtesy of a response.”
The company replied on 2026-09-03: “Thank you for reaching out and making us aware of this situation; we will have their manager go through some more training with this agent.”
Our classifier read this reply as a substantive response.
“The individuals on the phone mislead me 3 times”
The company replied on 2026-05-14: “Thank you for your feedback; we will review the calls with the agent”
Our classifier read this reply as a template response.
Misleading pricing
10 reports · 12% of complaints“we were completely ghosted. No one ever replied or gave us the courtesy of a response.”
The company replied on 2026-09-03: “Thank you for reaching out and making us aware of this situation; we will have their manager go through some more training with this agent.”
Our classifier read this reply as a substantive response.
“they lied and said my money won’t be touched”
The company replied on 2026-05-27: “Thank you for reaching out; we will have an agent review the notes on your account and the call.”
Our classifier read this reply as a substantive response.
It promised: to escalate.
“The individuals on the phone mislead me 3 times”
The company replied on 2026-05-14: “Thank you for your feedback; we will review the calls with the agent”
Our classifier read this reply as a template response.
Hard to cancel
5 reports · 6% of complaints“I was enrolled in a Medicare program which I'm now stuck in until October”
“I keep getting emails still and that's one of the reasons why I cancelled”
The company replied on 2026-08-26: “Thank you for making us aware.”
Our classifier read this reply as a template response.
“trying to cancel my policy for 2 days with no luck”
The company replied on 2026-08-07: “Thank you for reaching out; you will need to contact the insurance company to cancel this plan.”
Our classifier read this reply as a deflection.
Delivery failed
4 reports · 5% of complaints“I cant get test strips for my freestyle meter to check sugar level i have only one testleft”
The company replied on 2026-11-02: “Regarding this, please contact your pharmacy along with your doctor's office.”
Our classifier read this reply as a deflection.
“still have none this is the reason for all my hospital stays”
The company replied on 2026-10-12: “Thank you for making us aware of all of this.”
Our classifier read this reply as a template response.
“Still haven't received my medical card from y'all”
The company replied on 2026-10-12: “Thank you for bringing this to our attention.”
Our classifier read this reply as a template response.
How to reach SelectQuote
These are the contact details SelectQuote publishes on its Trustpilot profile, as of our last check on 2026-11-13 — phone 844-903-0029 (TTY: 711), address 6800 W 115th St, Overland Park, 66211, US.
The company claimed its Trustpilot profile on 2026-04-02, uses Trustpilot’s paid features, uses Trustpilot’s AI-assisted replies, and last replied to a negative review on 2026-11-06. Trustpilot ranks it 11 of 23 in Health Insurance Agency. We last checked this profile on 2026-11-13 and found 18 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 29 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal:
Show all 28 dated readings
2026-08-17 (95%, 1.8d) · 2026-08-20 (96%, 1.8d) · 2026-08-24 (95%, 1.8d) · 2026-08-27 (96%, 1.8d) · 2026-09-01 (96%, 1.0d) · 2026-09-04 (95%, 0.9d) · 2026-09-07 (95%, 0.9d) · 2026-09-11 (96%, 0.9d) · 2026-09-14 (94%, 0.9d) · 2026-09-17 (96%, 0.9d) · 2026-09-20 (95%, 0.9d) · 2026-09-23 (96%, 1.0d) · 2026-09-28 (94%, 1.0d) · 2026-10-01 (97%, 1.1d) · 2026-10-04 (97%, 1.1d) · 2026-10-07 (97%, 1.1d) · 2026-10-10 (96%, 1.1d) · 2026-10-13 (97%, 1.1d) · 2026-10-16 (97%, 1.1d) · 2026-10-19 (97%, 1.1d) · 2026-10-22 (97%, 1.1d) · 2026-10-26 (97%, 1.1d) · 2026-10-29 (97%, 1.1d) · 2026-11-01 (96%, 1.1d) · 2026-11-04 (97%, 1.1d) · 2026-11-07 (97%, 1.1d) · 2026-11-10 (97%, 1.1d) · 2026-11-13 (97%, 1.1d).
Severity: 23% of this company’s 84 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
1★ share of negative reviews over time
Share of 1–3★ Trustpilot reviews that were 1★
In November 2024, 38% of 66 one-to-three-star reviews were 1★; in October 2026, 47% of 19.
Counted from November 2024 onward — the period for which our capture of 1★, 2★ and 3★ reviews is complete for all three. Months with fewer than 10 such reviews are omitted.
Reviewers here waited a median of 5.3 days between the experience and publishing their negative review (575 reviews record both dates).
Measured reply time: across 358 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of 1 days.
Reply quality: of 358 company replies to negative reviews analysed, 14% engaged with the specific problem and 73% were generic templates.
Review provenance: 839 company-invited reviews in the recent window average 4.63★, while 128 organic (uninvited) reviews average 4.90★.
60% of its 809 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 29% of this company’s complaints vs a 28% median across 151 ranked companies in its sector.
Review velocity: 2,443 of this company’s 18,093 Trustpilot reviews (14%) were written in the last 12 months.
Other US companies with evidenced “Support unhelpful” complaints
- SelectQuote Home & Auto
- Selini New York
- Sell Your Gold
- Sellvia
- Sendwave
- Serenity Insurance
- Serve
- Seven Corners
- Sharemoney
- Ship Sticks
See all companies by issue: Support unhelpful · Support unreachable · Misleading pricing · Hard to cancel · Delivery failed · Sector table: Insurance in the US
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-11-10.