Contractors Liability: most-reported complaints
Automated analysis of 218 public Trustpilot reviews published 2019-02-20 to 2026-08-26. TrustScore 5 from 1,373 total reviews — see the Trustpilot page. Quick answer: is Contractors Liability legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 218 Trustpilot reviews analysed, the most-reported issues with Contractors Liability were: Support unreachable (3 reports), Other (3 reports), Support unhelpful (2 reports). There are not enough reviews to establish a trend.
How to reach Contractors Liability
These are the contact details Contractors Liability publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (866) 225-1950, email [email protected], address 363 N Sam Houston Pkwy Suite 1100, Houston, 77060, US.
The company claimed its Trustpilot profile on 2018-10-16 and uses Trustpilot’s paid features. Trustpilot ranks it 2 of 117 in Insurance Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (102 reviews)
What their policy promises
refund window: 15 minutes
“Schedule a 15-Minute Appointment with a Specialist (Highly Recommended)”
refund window: free
“Get Your Free Quote Online Now”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
49% of its 198 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 27% of this company’s complaints vs a 19% median across 135 ranked companies in its sector.
Review velocity: 581 of this company’s 1,373 Trustpilot reviews (42%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Contractors Liability?
Support unreachable
3 reports · 27% of complaints“Despite multiple attempts to contact customer service, I received no response.”
“they never respond”
“never get an email back to even say she is working on it”
Other
3 reports · 27% of complaints“Insurance company is refusing to help with a false claim against me”
The company replied on 2021-07-26: “Hello Erica thanks for choosing contractorsliability for you insurance needs, please give us a call to 773 417 0910 and we will take a look into your application, we're sorry for the inconvenience…”
Our classifier read this reply as a template response.
“annual audit of business financials to see if the should charge more two years after the fact is intrusive and poorly executed”
“O never got my quote”
The company replied on 2019-07-17: “Hello, sorry for any inconvenience. We will be happy to help you. Give us a call at 312-535-3860 or reach us through our online chat and we will be able to assist you.”
Our classifier read this reply as a template response.
Support unhelpful
2 reports · 18% of complaints“Slow to respond, taking multiple attempts to format documents as requested”
“never get an email back to even say she is working on it”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-05.