Novamar Insurance Group, Inc.: most-reported complaints
Automated analysis of 180 public Trustpilot reviews published 2022-07-28 to 2026-09-10. TrustScore 5 from 482 total reviews — see the Trustpilot page. Quick answer: is Novamar Insurance Group, Inc. legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unreachable, accounting for 47% of the 15 identified complaints. Misleading pricing is the second most common issue, cited in 20% of complaints. Other reported concerns include support being unhelpful and difficulties with adding temporary operators, each representing 13% of the complaints. No clear trend can be established for these issues due to the limited number of reviews.
How to reach Novamar Insurance Group, Inc.
These are the contact details Novamar Insurance Group, Inc. publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (206) 281-8144, address 2500 Westlake Ave. N, Suite D, Seattle, 98109, US.
The company claimed its Trustpilot profile on 2022-04-20 and uses Trustpilot’s paid features. Trustpilot ranks it 1 of 35 in Insurance Broker. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (11 reviews)
TrustScore over time
5.0 → 5.0 across 5 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (0%, 0.0d) · 2026-08-25 (0%, 0.0d) · 2026-08-28 (0%, 0.0d) · 2026-09-12 (0%, 0.0d).
61% of its 163 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 47% of this company’s complaints vs a 19% median across 135 ranked companies in its sector.
Review velocity: 119 of this company’s 482 Trustpilot reviews (25%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Novamar Insurance Group, Inc.?
Support unreachable
7 reports · 47% of complaints“I completed a request for insurance over a month ago and still haven’t received any response”
The company replied on 2022-10-15: “My understanding is Keith contacted you regarding your quote request. We apologize for the delay.”
Our classifier read this reply as a template response.
“Response times in general are slow.”
The company replied on 2022-09-15: “Hi Patty: I apologize for the delays you experienced. The underwriter for this product is notoriously slow in their responses, which can be frustrating. As I believe was discussed, we anticipate…”
Our classifier read this reply as a substantive response.
“Sometimes they were responsive, sometimes not so much.”
The company replied on 2022-09-15: “Thank you for your review and I apologize for the difficulty in obtaining yacht insurance coverage. As our Florida office staff mentioned, available insurance companies offering terms for older boats…”
Our classifier read this reply as a template response.
Misleading pricing
3 reports · 20% of complaints“Your nearest quote was triple what I was paying”
The company replied on 2022-12-23: “Hello Kevin. Thank your comments however you made a couple of important inaccurate statements that need to be addressed. While it is true that Geico has decided to discontinue distributing their…”
Our classifier read this reply as a deflection.
1 reader marked this review helpful on Trustpilot.
“Your policy is way to expensive in relation to how my boats valued sureveyed.”
The company replied on 2022-10-15: “Hello Jack. The underwriter decides the hull coverage limit not Novamar. I agree in this market a well maintained Passport 42 would fetch more than $100,000, but that is the maximum hull coverage…”
Our classifier read this reply as a deflection.
“it was very misleading. this caused us to make a poor choice in our policy.”
The company replied on 2022-10-15: “Hello Bonietta. When you purchased the insurance coverage, it was explained to you that the policy would exclude damage due to a Named Windstorm. You signed and returned the disclosure form to our…”
Our classifier read this reply as a deflection.
Other
2 reports · 13% of complaints“Complicated to add a temporary operator.”
The company replied on 2025-12-10: “We apologize for your frustration. Yacht insurance companies require a copy of the captain's USCG License and current boating resume signed by the captain prior to approval. If you forward that…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“They're like kids. We don't talk much, I just give them money.”
The company replied on 2022-09-15: “Thank you for your review and your business! I will ask your agent Rob to give you a call and yes, by all means, write your parents!”
Our classifier read this reply as a template response.
Support unhelpful
2 reports · 13% of complaints“The adjuster tried not to pay for our tow”
The company replied on 2022-10-28: “Hello Mr. Fessel. I spoke with the claims adjuster that handled your grounding claim in the Bahamas last summer. She was surprised and disappointed to hear you thought she was rude and unhelpful. She…”
Our classifier read this reply as a deflection.
“your insurance company is useless”
The company replied on 2022-10-28: “Hello Nick. We received a quote request from you for coverage on your Beneteau. Keith sent you an email with some questions but didn't hear back from you. Maybe it sent into your spam folder?”
Our classifier read this reply as a deflection.
Overcharging
2 reports · 13% of complaints“Your policy is way to expensive in relation to how my boats valued sureveyed.”
The company replied on 2022-10-15: “Hello Jack. The underwriter decides the hull coverage limit not Novamar. I agree in this market a well maintained Passport 42 would fetch more than $100,000, but that is the maximum hull coverage…”
Our classifier read this reply as a deflection.
“My premium was increased 150% and my coverage was reduced excessively”
The company replied on 2022-09-20: “Hello Michael. Yes, as Jerry from our Sarasota office and you discussed a few weeks ago, the global yacht insurance market remains very tight. Coverage for large yachts over 30 years old located full…”
Our classifier read this reply as a deflection.
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.