Insurance in the UK: the complaint league
Insurers and brokers across home, life, travel and health. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the UK with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (2719) · Support unreachable (1296) · Other (1181) · Overcharging (1007) · Misleading pricing (867) · Account/app problems (843) · Warranty disputes (632) · Billing errors (500)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | Halifax | 1.7 | 83% | 194 | Support unhelpful | — |
| 2 | London Stansted Airport | 1.4 | 82% | 121 | Other | — |
| 3 | Northwood GB | 2 | 73% | 80 | Support unhelpful | — |
| 4 | The Exeter | 4.1 | 22% | 255 | Support unhelpful | 5.0% upheld (FOS) |
| 5 | Jaja | 4.5 | 20% | 208 | Account/app problems | — |
| 6 | Plus500 | 4.2 | 20% | 454 | Account/app problems | — |
| 7 | AXA UK Car and Home | 4.4 | 17% | 143 | Support unhelpful | — |
| 8 | The Boutique Workplace Company | 4.5 | 16% | 16 | Contract term changes | — |
| 9 | RAC Car Insurance | 4.4 | 13% | 691 | Overcharging | — |
| 10 | Napo Pet Insurance | 4.5 | 12% | 66 | Overcharging | — |
| 11 | Direct Line - Business | 4.5 | 11% | 84 | Support unhelpful | — |
| 12 | HomeServe UK | 4.6 | 10% | 1,135 | Support unhelpful | 21.6% upheld (FOS) |
| 13 | Vitality | 4.6 | 9% | 831 | Support unhelpful | — |
| 14 | Staysure Travel Insurance | 4.7 | 8% | 1,026 | Support unhelpful | 34.6% upheld (FOS) |
| 15 | Greenlight Insurance Services Limited | 4.9 | 7% | 14 | Misleading pricing | — |
| 16 | Lloyds Bank Insurance | 4.7 | 6% | 75 | Support unreachable | — |
| 17 | Brentacre Insurance | 4.9 | 5% | 72 | Support unhelpful | — |
| 18 | Red.co.uk | 4.9 | 3% | 6 | Support unreachable | — |
| 19 | Best4 Warranty | 4.9 | 3% | 43 | Warranty disputes | — |
| 20 | BG Insurance | 4.9 | 3% | 157 | Support unhelpful | — |
| 21 | Auto Claims Assist Ltd (ACA) | 4.9 | 3% | 25 | Support unhelpful | — |
| 22 | Compare HGV Insurance | 4.8 | 3% | 5 | Support unhelpful | — |
| 23 | Chris Knott Insurance | 4.9 | 3% | 44 | Support unhelpful | — |
| 24 | Store Insure | 4.8 | 2% | 30 | Account/app problems | — |
| 25 | Howden Insurance | 4.8 | 2% | 641 | Support unhelpful | — |
| 26 | Sharrocks | 4.9 | 2% | 42 | Support unhelpful | — |
| 27 | Choice Funeral Plans | 4.9 | 2% | 9 | Other | — |
| 28 | Noble Marine | 4.9 | 2% | 23 | Support unhelpful | — |
| 29 | Mobilers | 4.9 | 2% | 14 | Support unhelpful | — |
| 30 | Leisuredays Insurance | 4.9 | 2% | 60 | Overcharging | — |
| 31 | Darwin Insurance | 4.8 | 2% | 576 | Support unhelpful | — |
| 32 | Pol-Plan Ubezpieczenia | 4.9 | 2% | 35 | Other | — |
| 33 | Caspian Insurance | 4.9 | 2% | 41 | Support unhelpful | — |
| 34 | Cover Today | 4.9 | 2% | 55 | Support unhelpful | — |
| 35 | Smart Insurance | 4.9 | 2% | 212 | Misleading pricing | — |
| 36 | Tidyalloys | 4.9 | 2% | 71 | Support unhelpful | — |
| 37 | Memoria Direct Cremation & Funerals | 4.9 | 2% | 62 | Support unhelpful | — |
| 38 | Protect Line - Life Insurance | 4.9 | 2% | 52 | Support unhelpful | — |
| 39 | Howden Life & Health | 4.9 | 2% | 65 | Support unhelpful | — |
| 40 | Heath Crawford | 4.9 | 2% | 40 | Misleading pricing | — |
| 41 | First2Protect | 4.9 | 2% | 64 | Support unhelpful | — |
| 42 | LetsGoCover | 4.9 | 2% | 45 | Other | — |
| 43 | Royal Kennel Club Pet Insurance | 4.9 | 2% | 83 | Warranty disputes | — |
| 44 | Daddy Insurance | 4.9 | 2% | 7 | Support unhelpful | — |
| 45 | Usay Compare | 4.9 | 1% | 55 | Support unhelpful | 23.2% upheld (FOS) |
| 46 | Switch Health | 4.9 | 1% | 4 | Support unhelpful | — |
| 47 | Assetsure Insurance | 4.9 | 1% | 46 | Other | — |
| 48 | Peter James Insurance | 4.9 | 1% | 142 | Overcharging | — |
| 49 | Visicover | 4.9 | 1% | 14 | Support unreachable | — |
| 50 | Insurance Revolution | 4.9 | 1% | 173 | Support unhelpful | — |
| 51 | Secure For Life | 4.9 | 1% | 57 | Other | — |
| 52 | Admiral Marine | 4.9 | 1% | 2 | — | — |
| 53 | Tessa Alliance | 4.9 | 1% | 2 | Other | — |
| 54 | Apricot Insurance | 4.9 | 1% | 15 | Support unhelpful | — |
| 55 | CMTIA | 4.9 | 1% | 10 | Support unreachable | — |
| 56 | Insuristic | 4.9 | 1% | 1 | — | — |
| 57 | PrivateSickPay.co.uk | 4.9 | 1% | 10 | Other | — |
| 58 | ALA Insurance | 4.9 | 1% | 66 | Warranty disputes | — |
| 59 | British Seniors | 4.9 | 1% | 87 | Support unhelpful | — |
| 60 | amb Insurance | 4.9 | 1% | 1 | — | — |
All UK insurance companies in the census, A–Z
62 companies with evidenced complaints in this sector. The league above ranks only those with at least 50 recent reviews analysed; this list is everyone.
- ALA Insurance
- Apricot Insurance
- Assetsure Insurance
- Auto Claims Assist Ltd (ACA)
- AXA UK Car and Home
- Best4 Warranty
- Better Protect
- BG Insurance
- Brentacre Insurance
- British Seniors
- Caspian Insurance
- Choice Funeral Plans
- Chris Knott Insurance
- CMTIA
- Comfort Insurance
- Compare HGV Insurance
- Cover Today
- Daddy Insurance
- Darwin Insurance
- Direct Line - Business
- First2Protect
- Greenlight Insurance Services Limited
- Halifax
- Heath Crawford
- HomeServe UK
- Howden Insurance
- Howden Life & Health
- HPS Insurance
- Insurance Revolution
- Invest Islands
- Jaja
- Lansdown Insurance Brokers
- Leisuredays Insurance
- LetsGoCover
- London Stansted Airport
- Memoria Direct Cremation & Funerals
- Mobilers
- Napo Pet Insurance
- Noble Marine
- Northwood GB
- Peter James Insurance
- Plus500
- Pol-Plan Ubezpieczenia
- PrivateSickPay.co.uk
- Protect Line - Life Insurance
- Red.co.uk
- Royal Kennel Club Pet Insurance
- Secure For Life
- Sharrocks
- Smart Insurance
- Staysure Travel Insurance
- Store Insure
- Switch Health
- Tessa Alliance
- The Boutique Workplace Company
- The Exeter
- The Insurance Surgery Ltd
- Tidyalloys
- Usay Compare
- Visicover
- Vitality
- Williamson Carson & Whinney Insurance Brokers
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the US table for this sector.