TripInsure101: most-reported complaints
Automated analysis of 233 public Trustpilot reviews published 2022-07-13 to 2026-08-25. TrustScore 4.8 from 3,323 total reviews — see the Trustpilot page. Quick answer: is TripInsure101 legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with the service being cumbersome and tedious, accounting for 33% of the 21 identified complaints. Support unreachable was the next most common concern, cited in 19% of complaints, followed by misleading pricing at 14%. Additionally, 10% of complaints stated the service was not as described. No trend could be established for these issues due to insufficient review volume.
How to reach TripInsure101
These are the contact details TripInsure101 publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone +1(650) 397-6592, email [email protected].
The company claimed its Trustpilot profile on 2022-05-20, uses Trustpilot’s paid features, and uses Trustpilot’s AI-assisted replies. Trustpilot ranks it 32 of 113 in Insurance Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.8 → 4.8 across 5 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (0%, 0.0d) · 2026-09-11 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
Severity: 14% of this company’s 21 graded complaints were classified as severe (money lost, an essential service cut off, or a problem unresolved for months). See the harm index.
Reviewers here waited a median of 1.5 days between the experience and publishing their negative review (38 reviews record both dates).
What their policy promises
refund window: 14-21 days
“purchase the policy within 14-21 days of the initial trip deposit.”
refund window: 14 days
“we recommend buying the policy within 14 days of your initial trip deposit”
refund window: 48 hours
“you must give the insurer 48 hours' notice before departure.”
refund window: 48 hours
“not within the final 48 hours ahead of leaving for your trip.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 2 changes detected since we started watching on 2026-09-01:
- 2026-09-15: +5/-5 lines; added: TrustScore 4.8 | 3,321 reviews | 21 days ago; removed: TrustScore 4.8 | 3,322 reviews | 14 days ago (snapshot)
- 2026-09-08: +3/-3 lines; added: 14 days ago | 21 days ago; removed: 7 days ago | 14 days ago (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Measured reply time: across 32 negative reviews that received a public reply, the median wait was 0.7 days — the company profile reports an average of under a day.
Reply quality: of 32 company replies to negative reviews analysed, 25% engaged with the specific problem and 69% were generic templates.
35% of its 185 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 33% of this company’s complaints vs a 16% median across 126 ranked companies in its sector.
Review velocity: 73 of this company’s 3,323 Trustpilot reviews (2%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about TripInsure101?
Other
7 reports · 33% of complaints“This time it felt cumbersome and tedious.”
The company replied on 2024-09-03: “We appreciate you taking the time to share your feedback. We understand your frustration with the recent experience. We are always striving to improve our services and will take your comments into…”
Our classifier read this reply as a template response.
7 readers marked this review helpful on Trustpilot.
“Bought a travel policy but never received a copy of the contract”
The company replied on 2022-11-07: “Our records show that you should have received a copy of your policy confirmation on Oct 30th. A member our team will be resending the documents again today and giving you a call to confirm receipt.…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
4 readers marked this review helpful on Trustpilot.
“The purchase was through but I did not finished filling the credit information how that is posible?”
The company replied on 2022-11-15: “Thank you for your feedback. Our records indicate that your policy purchase was completed successfully. A member of our team will be reaching out to you directly to assist further if needed. Please…”
Our classifier read this reply as a template response.
4 readers marked this review helpful on Trustpilot.
Support unreachable
4 reports · 19% of complaints“have sent them over 7 messages and no one cares to reply me.”
The company replied on 2024-12-13: “Hello Asoh Mercy. I have investigated your complaint. Unfortunately, we were unable to find you or a request from you anywhere in our system. It appears that you have not purchased insurance through…”
Our classifier read this reply as a deflection.
15 readers marked this review helpful on Trustpilot.
“Tey dont canceled my subscriptions... Support dont answer”
The company replied on 2025-02-13: “Hello Eliza. Thanks for sharing your experience. You may have the wrong business, as we do not have a subscription service to cancel. However, our phone lines are open and we are here to try and help…”
Our classifier read this reply as a deflection.
4 readers marked this review helpful on Trustpilot.
“But you kept my money. That is called theft.”
The company replied on 2022-10-29: “Dear Sir One of our agents will be reaching out to you today to see how we can assist. Transactions are directly with the provider so contacting them, which we will assist you with, will be the best…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
Misleading pricing
3 reports · 14% of complaints“Instead of a total trip cost I only see a cost for 1 person.”
The company replied on 2024-05-17: “It is sometimes difficult to maneuver around the IMG website to gather your documents so I emailed your documents to you, as an attachment, for your review. We also had an agent reach out by phone to…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
“I had to pay $154.38 more for the same plan.”
The company replied on 2023-03-09: “Thank you for your feedback. Several factors are taken into account when determining the premium, including age, trip cost, state of residence, travel dates, etc. Unfortunately, any variance in these…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
1 reader marked this review helpful on Trustpilot.
“Don't understand why quote changed from $300+ to $1200+.”
The company replied on 2023-12-20: “Thank you for your review! It looks like the first quote you completed was for two travelers, ages 7 and 5, which resulted in the recommended plan being quoted for around $300. When correcting the…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Not as described
2 reports · 10% of complaints“Ship what you advertise in picture”
The company replied on 2023-08-30: “A member of our team will be reaching out to you directly for clarification on your review and to see if there was something we could've done differently to earn a 5-star review from you.”
Our classifier read this reply as a template response.
“when making the purchase a "cruise" was not an option, only a list of countries. This was confusing”
The company replied on 2022-08-08: “Thank you for providing your valuable feedback. Our website design team have made aware of your request. It is our priority to make our website as user friendly and informative as possible and we…”
Our classifier read this reply as a template response.
Support unhelpful
2 reports · 10% of complaints“No reason for all that time to just add rental car policy onto the medical insurance I was going to purchase.”
The company replied on 2024-03-14: “Hi Cheryl, thank you for your business. We apologize for the time it took to quote and add the rental car coverage to your policy. Thank you for your feedback.”
Our classifier read this reply as a template response.
3 readers marked this review helpful on Trustpilot.
“Couldn't pull down policy documents just got a blank page. Called CS several times and they couldn't help.”
Billing errors
2 reports · 10% of complaints“But you kept my money. That is called theft.”
The company replied on 2022-10-29: “Dear Sir One of our agents will be reaching out to you today to see how we can assist. Transactions are directly with the provider so contacting them, which we will assist you with, will be the best…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
3 readers marked this review helpful on Trustpilot.
“You have our trip amount incorrect”
The company replied on 2026-08-20: “When you contacted us, we were able to request an update the trip cost on your plan and make the necessary corrections. The updated policy documents, reflecting the changes, will be sent to you by…”
Our classifier read this reply as a substantive response.
Compare TripInsure101 with…
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Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.