Energy & Utilities in the US: the complaint league
Gas and electricity suppliers, heating and solar installers, water companies. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the US with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (393) · Faulty product (334) · Support unreachable (309) · Misleading pricing (226) · Other (192) · Delivery failed (153) · Delivery late (151) · Overcharging (146)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | G.B.C | 4.5 | 58% | 117 | Support unreachable | — |
| 2 | PUREPLUS | 4 | 30% | 31 | Delivery failed | — |
| 3 | Renogy | 3.9 | 29% | 60 | Support unhelpful | — |
| 4 | US Solar Supplier | 3.9 | 27% | 27 | Delivery late | — |
| 5 | Rhythm Energy | 4.1 | 26% | 44 | Billing errors | — |
| 6 | Vivint Solar | 4.4 | 24% | 39 | Support unreachable | — |
| 7 | CleanChoice Energy | 4.1 | 23% | 38 | Overcharging | — |
| 8 | ECO-WORTHY | 4.1 | 22% | 47 | Faulty product | — |
| 9 | Express Water | 4.1 | 22% | 51 | Delivery failed | — |
| 10 | AquaTru | 4 | 22% | 39 | Faulty product | — |
| 11 | ICEPURE | 4.1 | 21% | 36 | Faulty product | — |
| 12 | APEC Water Systems | 4.2 | 20% | 40 | Faulty product | — |
| 13 | ECO-WORTHY UK | 4.2 | 18% | 19 | Faulty product | — |
| 14 | TXU Energy | 4.4 | 17% | 52 | Support unhelpful | — |
| 15 | Think Energy | 4.4 | 17% | 27 | Support unhelpful | — |
| 16 | bougerv.com | 4.4 | 16% | 66 | Faulty product | — |
| 17 | GoSun | 4 | 16% | 18 | Faulty product | — |
| 18 | sungoldpower.com | 4.3 | 16% | 17 | Faulty product | — |
| 19 | Constellation | 4.2 | 15% | 27 | Other | — |
| 20 | Integrity Energy | 4.5 | 14% | 22 | Other | — |
| 21 | QuickBOLT | 4.7 | 14% | 22 | Delivery failed | — |
| 22 | Octopus Energy US | 4.4 | 13% | 21 | Account/app problems | — |
| 23 | MWANDS.COM | 4.9 | 12% | 20 | Faulty product | — |
| 24 | IGS Energy | 4.4 | 12% | 88 | Misleading pricing | — |
| 25 | Shop Solar | 4.5 | 12% | 150 | Delivery late | — |
| 26 | Nexamp | 4.4 | 10% | 17 | Billing errors | — |
| 27 | Power Wizard | 4.6 | 10% | 16 | Billing errors | — |
| 28 | LifeSource Water Systems | 4.6 | 10% | 17 | Not as described | — |
| 29 | Mango Power | 4.1 | 9% | 5 | Support unhelpful | — |
| 30 | Sunrun | 4.3 | 8% | 34 | Support unhelpful | — |
| 31 | PIURIFY | 4.6 | 8% | 16 | Faulty product | — |
| 32 | Inspire Clean Energy | 4.5 | 8% | 167 | Misleading pricing | — |
| 33 | TriEagle Energy | 4.6 | 8% | 13 | Misleading pricing | — |
| 34 | BKV Energy | 4.5 | 7% | 7 | Overcharging | — |
| 35 | SolarSesame | 4.5 | 7% | 5 | Support unreachable | — |
| 36 | Waterdrop | 4.7 | 7% | 107 | Faulty product | — |
| 37 | Ambit Energy: VIP Concierge Team | 4.7 | 7% | 11 | Support unhelpful | — |
| 38 | Uswich | 4.7 | 6% | 4 | Misleading pricing | — |
| 39 | Premiere Sales Water Filtration | 4.5 | 6% | 9 | Not as described | — |
| 40 | Green Vista Living | 4.6 | 5% | 4 | Delivery failed | — |
| 41 | Elecology | 4.8 | 5% | 5 | Support unhelpful | — |
| 42 | Cyclopure | 4.6 | 5% | 8 | Other | — |
| 43 | Compare Power (Best Energy Plans) | 4.9 | 4% | 19 | Misleading pricing | — |
| 44 | TopRiding | 4.7 | 4% | 4 | Faulty product | — |
| 45 | electricityrates.com | 4.7 | 4% | 43 | Misleading pricing | — |
| 46 | Missouri Wind and Solar | 4.8 | 3% | 3 | Delivery late | — |
| 47 | voltaico.com | 4.9 | 3% | 2 | Support unhelpful | — |
| 48 | Blu Technology | 4.9 | 2% | 4 | — | — |
| 49 | Solar-Estimate.org | 4.7 | 2% | 68 | Other | — |
| 50 | American Safety Standards | 4.8 | 1% | 3 | — | — |
| 51 | iSpring Water Systems | 4.9 | 1% | 41 | Support unhelpful | — |
| 52 | Suntrek Solar | 4.9 | 0% | 0 | — | — |
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the UK table for this sector.