Energy & Utilities in the US: the complaint league
Gas and electricity suppliers, heating and solar installers, water companies. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the US with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (493) · Faulty product (443) · Support unreachable (292) · Misleading pricing (267) · Delivery failed (200) · Other (190) · Delivery late (175) · Overcharging (175)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | Renogy | 3.9 | 30% | 65 | Support unhelpful | — |
| 2 | US Solar Supplier | 3.9 | 28% | 28 | Delivery late | — |
| 3 | PUREPLUS | 4.1 | 28% | 32 | Delivery failed | — |
| 4 | APEC Water Systems | 4 | 26% | 118 | Faulty product | — |
| 5 | Rhythm Energy | 4.1 | 26% | 50 | Billing errors | — |
| 6 | Vivint Solar | 2.4 | 25% | 40 | Support unreachable | — |
| 7 | ECO-WORTHY | 4.1 | 23% | 59 | Faulty product | — |
| 8 | Express Water | 4.1 | 22% | 71 | Support unhelpful | — |
| 9 | ICEPURE | 4.1 | 21% | 47 | Faulty product | — |
| 10 | TXU Energy | 4.3 | 20% | 61 | Support unhelpful | — |
| 11 | GoSun | 4 | 17% | 22 | Faulty product | — |
| 12 | AquaTru | 4.3 | 17% | 123 | Faulty product | — |
| 13 | Think Energy | 4.4 | 17% | 27 | Support unhelpful | — |
| 14 | sungoldpower.com | 4.3 | 16% | 21 | Faulty product | — |
| 15 | Constellation | 4.2 | 16% | 35 | Account/app problems | — |
| 16 | CleanChoice Energy | 4.5 | 16% | 41 | Misleading pricing | — |
| 17 | bougerv.com | 4.4 | 14% | 82 | Faulty product | — |
| 18 | Integrity Energy | 4.5 | 14% | 22 | Other | — |
| 19 | QuickBOLT | 4.7 | 14% | 22 | Delivery failed | — |
| 20 | Octopus Energy US | 4.4 | 13% | 22 | Account/app problems | — |
| 21 | Shop Solar | 4.5 | 13% | 158 | Delivery late | — |
| 22 | MWANDS.COM | 4.9 | 12% | 20 | Faulty product | — |
| 23 | Nexamp | 4.4 | 11% | 19 | Billing errors | — |
| 24 | Power Wizard | 4.6 | 10% | 16 | Billing errors | — |
| 25 | LifeSource Water Systems | 4.6 | 9% | 20 | Faulty product | — |
| 26 | Mango Power | 4.2 | 9% | 5 | Support unhelpful | — |
| 27 | Green Vista Living | 4.6 | 9% | 8 | Delivery late | — |
| 28 | IGS Energy | 4.5 | 8% | 128 | Misleading pricing | — |
| 29 | Sunrun | 4.5 | 8% | 66 | Support unhelpful | — |
| 30 | TriEagle Energy | 4.6 | 8% | 14 | Misleading pricing | — |
| 31 | PIURIFY | 4.7 | 8% | 17 | Faulty product | — |
| 32 | BKV Energy | 4.5 | 8% | 8 | Overcharging | — |
| 33 | Inspire Clean Energy | 4.5 | 7% | 169 | Misleading pricing | — |
| 34 | Waterdrop | 4.7 | 7% | 146 | Faulty product | — |
| 35 | SolarSesame | 4.7 | 7% | 5 | Support unreachable | — |
| 36 | Ambit Energy: VIP Concierge Team | 4.7 | 6% | 12 | Support unhelpful | — |
| 37 | TopRiding | 4.6 | 6% | 8 | Faulty product | — |
| 38 | Premiere Sales Water Filtration | 4.5 | 6% | 9 | Not as described | — |
| 39 | Compare Power (Best Energy Plans) | 4.9 | 5% | 20 | Misleading pricing | — |
| 40 | Cyclopure | 4.7 | 5% | 8 | Other | — |
| 41 | Blu Technology | 4.8 | 5% | 10 | Support unhelpful | — |
| 42 | Missouri Wind and Solar | 4.8 | 3% | 3 | Delivery late | — |
| 43 | electricityrates.com | 4.7 | 3% | 45 | Misleading pricing | — |
| 44 | voltaico.com | 4.9 | 3% | 2 | Support unhelpful | — |
| 45 | Solar-Estimate.org | 4.7 | 2% | 68 | Other | — |
| 46 | iSpring Water Systems | 4.9 | 2% | 57 | Support unhelpful | — |
| 47 | American Safety Standards | 4.8 | 1% | 3 | — | — |
| 48 | Suntrek Solar | 4.9 | 0% | 0 | — | — |
All US energy & utilities companies in the census, A–Z
48 companies with evidenced complaints in this sector. The league above ranks only those with at least 50 recent reviews analysed; this list is everyone.
- Ambit Energy: VIP Concierge Team
- APEC Water Systems
- AquaTru
- BKV Energy
- Blu Technology
- bougerv.com
- CleanChoice Energy
- Clear Energy Partners
- Compare Power (Best Energy Plans)
- Constellation
- Cyclopure
- ECO-WORTHY
- electricityrates.com
- electricrate.com
- Express Water
- GoSun
- Green Vista Living
- ICEPURE
- IGS Energy
- Inspire Clean Energy
- Integrity Energy
- iSpring Water Systems
- LifeSource Water Systems
- Mango Power
- Missouri Wind and Solar
- MWANDS.COM
- Nexamp
- Octopus Energy US
- PIURIFY
- Power Wizard
- Premiere Sales Water Filtration
- PUREPLUS
- QuickBOLT
- Renogy
- Rhythm Energy
- Shop Solar
- Solar-Estimate.org
- SolarSesame
- sungoldpower.com
- Sunrun
- Think Energy
- TopRiding
- TriEagle Energy
- TXU Energy
- US Solar Supplier
- Vivint Solar
- voltaico.com
- Waterdrop
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the UK table for this sector.