Compare Power (Best Energy Plans): most-reported complaints
Automated analysis of 221 public Trustpilot reviews published 2016-05-23 to 2026-08-23. TrustScore 4.9 from 3,670 total reviews — see the Trustpilot page. Quick answer: is Compare Power (Best Energy Plans) legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing, which accounted for 42% of the 19 identified complaints out of 221 reviews analyzed. Other frequently mentioned issues include general problems (32%), late delivery (10%), and billing errors (10%). No clear trend could be established for these issues due to a lack of sufficient review data.
How to reach Compare Power (Best Energy Plans)
These are the contact details Compare Power (Best Energy Plans) publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (214) 865-6511, email [email protected], address 1920 McKinney Ave 7th floor, Dallas, 75201, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2015-04-15 and last replied to a negative review on 2025-12-23 — more than six months ago. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (591 reviews)
TrustScore over time
4.9 → 4.9 across 4 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (50%, 4.5d) · 2026-08-24 (50%, 4.5d) · 2026-09-21 (50%, 4.5d).
Reviewers here waited a median of 1.7 days between the experience and publishing their negative review (29 reviews record both dates).
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
67% of its 168 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 42% of this company’s complaints vs a 20% median across 40 ranked companies in its sector.
Review velocity: 18 of this company’s 3,670 Trustpilot reviews (0%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Compare Power (Best Energy Plans)?
Misleading pricing
8 reports · 42% of complaints“After signing up, I received a welcome email stating it’s actually 20 cents per kWh if I use 500 kWh.”
The company replied on 2024-11-13: “Hey there Ashish. Went and investigated your order, and found that you ordered a plan that has bill credits. Depending on your home's usage, bill credit plans could save you money. Texas energy…”
Our classifier read this reply as a deflection.
“I thought I was signing up for Cirro Energy at 14.2 KWH”
The company replied on 2024-02-05: “Hi Connie! We would never scam you, and take claims like this seriously. Your order was for a Cirro Energy plan that has the following EFL prices: 500 kWh - 18.3c 1000 kWh - 14.9c 2000 kWh - 16.2c…”
Our classifier read this reply as a substantive response.
“lacking clear, upfront pricing details”
Other
6 reports · 32% of complaints“And your link did not work. I had to copy and paste.”
1 reader marked this review helpful on Trustpilot.
“THIS IS A SCAM DO NOT SIGN UP!”
The company replied on 2024-11-13: “Hi Nicole. We have no record of you ever placing an order with Compare Power, at least not under the name you used when writing this review. We'd like to know more info, because your review is…”
Our classifier read this reply as a deflection.
“I did not place this order.”
The company replied on 2025-12-23: “Original Review: "I did not place this order. And I didn't need a new program as I already have one. How did this happen? I was comparing prices." Response: Hi Cynthia. We reviewed your order - you…”
Our classifier read this reply as a deflection.
Delivery late
2 reports · 10% of complaints“electricity setup was delayed by 5 days!!!”
1 reader marked this review helpful on Trustpilot.
“I still haven't received anything in the mail”
Billing errors
2 reports · 10% of complaints“causing me to incur fees and overcharges.”
The company replied on 2025-12-10: “Hi J Miller. We’ve looked for your order but can’t find it, and have requested information from you via Trustpilot. Please email use at [email protected] with reference to this review and we…”
Our classifier read this reply as a deflection.
“I am still waiting for my first bill.”
The company replied on 2025-08-28: “Hi there. This is a review request for your experience with Compare Power, not your chosen electricity company. We don't control your bill, we just build the experience in finding the plan for you.…”
Our classifier read this reply as a deflection.
Compare Compare Power (Best Energy Plans) with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-07.