SolarSesame: most-reported complaints
Automated analysis of 73 public Trustpilot reviews published 2022-07-03 to 2026-07-28. TrustScore 4.5 from 76 total reviews — see the Trustpilot page. Quick answer: is SolarSesame legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unreachable, accounting for 60% of the 5 identified complaints out of 73 reviews analyzed. The remaining 40% of complaints fall under other issues. A trend cannot be established yet due to the low number of reviews.
How to reach SolarSesame
These are the contact details SolarSesame publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 6507778645, email [email protected], address 23785 Cabot Blvd # 319, Hayward, 94545, US.
Trustpilot lists this business as no longer collecting reviews. New reviews are not currently being gathered for its profile. See the Trustpilot page for the current status.
The company claimed its Trustpilot profile on 2022-06-26 and last replied to a negative review on 2025-12-08 — more than six months ago. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.9★ on Google (135 reviews)
What their policy promises
refund window: 90 days
“within ninety (90) days from the date that installation has begun on the Referee’s Solar Facility”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 39 company-invited reviews in the recent window average 4.97★, while 34 organic (uninvited) reviews average 4.35★.
80% of its 65 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unreachable makes up 60% of this company’s complaints vs a 20% median across 94 ranked companies in its sector.
Review velocity: 7 of this company’s 76 Trustpilot reviews (9%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about SolarSesame?
Support unreachable
3 reports · 60% of complaints“CEO Manan Singh completely ghosted us”
The company replied on 2025-12-08: “Hi D. John, we take all feedback seriously, but after a thorough review we have no record of any customer — past or present — with your name, nor any project matching the details in your post.…”
Our classifier read this reply as a deflection.
“They did not turn the power on correctly, and my PG&E bill is almost $800.”
“ABSOLUTELY ZERO COMMUNICATION”
The company replied on 2024-07-22: “Dear Mr. Snuffy, We take your criticism very seriously and deeply apologize for the issues you’ve encountered with your solar system. Unfortunately, I have not been able to locate your information in…”
Our classifier read this reply as a template response.
Other
2 reports · 40% of complaints“CEO Manan Singh completely ghosted us”
The company replied on 2025-12-08: “Hi D. John, we take all feedback seriously, but after a thorough review we have no record of any customer — past or present — with your name, nor any project matching the details in your post.…”
Our classifier read this reply as a deflection.
“Left me hanging with false promises.”
The company replied on 2024-09-06: “Michael, thank you for taking the time to share your feedback. We sincerely apologize for the situation and any frustration or confusion it has caused. We understand how disappointing this experience…”
Our classifier read this reply as a substantive response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-19.