Cyclopure: most-reported complaints
Automated analysis of 169 public Trustpilot reviews published 2025-09-07 to 2026-09-12. TrustScore 4.6 from 575 total reviews — see the Trustpilot page. Quick answer: is Cyclopure legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that they never received their results, accounting for 62% of the 8 complaints identified. Another common issue is difficulty getting a response from customer support, which made up 25% of the complaints. No clear trend can be established for these issues due to a lack of sufficient review data.
How to reach Cyclopure
These are the contact details Cyclopure publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 312-639-5009, email [email protected], address 710 Clark Street, Evanston, 60201, US.
The company claimed its Trustpilot profile on 2022-08-29, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-08. Trustpilot ranks it 4 of 11 in Water Purification Company. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.6 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-28 (88%, 0.0d) · 2026-08-31 (88%, 0.0d) · 2026-09-03 (88%, 0.0d) · 2026-09-06 (89%, 0.0d) · 2026-09-09 (89%, 0.0d) · 2026-09-12 (88%, 0.0d) · 2026-09-18 (78%, 0.0d) · 2026-09-21 (78%, 0.0d) · 2026-09-24 (78%, 0.0d).
43% of its 146 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 62% of this company’s complaints vs a 20% median across 47 ranked companies in its sector.
Review velocity: 171 of this company’s 575 Trustpilot reviews (30%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Cyclopure?
Other
5 reports · 62% of complaints“Never received results”
“Never got any results????”
The company replied on 2026-03-29: “Hi! Your results were sent to your email address on 3/25/2026. Perhaps they ended up in your Spam folder. We require 10-14 BUSINESS days to complete analysis and publish reports. We received your kit…”
Our classifier read this reply as a substantive response.
“Never got any results”
The company replied on 2026-01-24: “Your results were sent to your email address within 9 business days. Perhaps they ended up in your Spam/Junk folder? Thank you.”
Our classifier read this reply as a substantive response.
Support unhelpful
2 reports · 25% of complaints“difficulty getting a response from customer support.”
The company replied on 2026-09-04: “Dear Miranda, We have no one by your name in our database. Is there another name we might search? We have one customer with the name Kenneth Hollis, out of Texas, who sent in a sample on 10/1/2025.…”
Our classifier read this reply as a deflection.
“the package was returned unable to deliver-return to sender. I have reached out to Cyclopure twice and I am still waiting for a response back”
The company replied on 2026-07-05: “Hello John - We moved to larger lab space in December 2024. We announced the move for several months via email and on the website. My guess is you used the old return label that came with your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare Cyclopure with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-12.