Travel in the UK: the complaint league
Holiday companies, travel agents, tour operators and cruises. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the UK with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (3754) · Not as described (3107) · Support unreachable (2633) · Other (2003) · Misleading pricing (1482) · Poor core service (1334) · Overcharging (1086) · Refund refused (1036)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | Sonder | 1.3 | 92% | 93 | Support unhelpful | — |
| 2 | American Express Global Business Travel | 1.8 | 92% | 58 | Support unhelpful | — |
| 3 | United | 1.4 | 91% | 100 | Support unhelpful | — |
| 4 | Dinso Resort & Villas Ko Chang, Vignette Collection by IHG | 1.5 | 90% | 90 | Support unhelpful | — |
| 5 | British Airways | 1.6 | 78% | 770 | Support unhelpful | — |
| 6 | Ruthin Castle Hotel | 2.7 | 69% | 42 | Not as described | — |
| 7 | Z Hotels | 2.7 | 50% | 38 | Not as described | — |
| 8 | The Camping and Caravanning Club | 3.7 | 47% | 170 | Other | — |
| 9 | TheTravelMakers.co.uk | 4 | 36% | 98 | Misleading pricing | — |
| 10 | On the Beach | 3.8 | 31% | 1,964 | Support unreachable | — |
| 11 | Karma Group | 3.9 | 26% | 36 | Other | — |
| 12 | BudgetAir.co.uk | 4 | 20% | 392 | Support unhelpful | — |
| 13 | Villa Plus | 4.3 | 19% | 622 | Not as described | — |
| 14 | Home From Home Vacations | 3.1 | 19% | 19 | Support unreachable | — |
| 15 | Wowcher | 4 | 19% | 840 | Support unreachable | — |
| 16 | Jet2holidays | 4.4 | 17% | 1,854 | Not as described | — |
| 17 | TUI UK & Ireland | 4.5 | 14% | 1,255 | Support unhelpful | — |
| 18 | loveholidays UK | 4.4 | 13% | 1,371 | Support unhelpful | — |
| 19 | Helloguest | 4.7 | 9% | 16 | Support unhelpful | — |
| 20 | Sovereign Luxury Travel | 4.9 | 7% | 12 | Support unhelpful | — |
| 21 | Travelbag | 4.8 | 5% | 46 | Support unhelpful | — |
| 22 | Holidaysplease | 4.8 | 4% | 46 | Support unhelpful | — |
| 23 | My Kind of Cruise | 4.8 | 4% | 11 | Support unhelpful | — |
| 24 | ROL Cruise | 4.9 | 3% | 82 | Misleading pricing | — |
| 25 | A & E Leisure | 4.9 | 3% | 73 | Delivery late | — |
| 26 | Halo Holidays | 4.9 | 3% | 49 | Support unhelpful | — |
| 27 | Golf Holidays Direct | 4.8 | 3% | 380 | Not as described | — |
| 28 | Fareforyou | 4.9 | 2% | 4 | Support unhelpful | — |
| 29 | The Internet Traveller | 5 | 2% | 4 | Not as described | — |
| 30 | Viva Cruise | 4.9 | 2% | 4 | Misleading pricing | — |
| 31 | Travel Hub Ltd | 4.9 | 2% | 4 | Support unhelpful | — |
| 32 | Kenwood Travel | 4.9 | 2% | 69 | Support unhelpful | — |
| 33 | Rickshaw Travel | 4.9 | 2% | 55 | Not as described | — |
| 34 | Southampton Cruise Centre | 4.9 | 2% | 4 | Not as described | — |
| 35 | Flight Centre UK | 4.9 | 2% | 277 | Refunds delayed | — |
| 36 | Travel Center | 4.9 | 2% | 91 | Support unhelpful | — |
| 37 | Bluelotusvacations | 4.9 | 2% | 36 | Support unreachable | — |
| 38 | Tourdesigners | 4.9 | 2% | 4 | Support unhelpful | — |
| 39 | Exodus Adventure Travels | 4.9 | 2% | 59 | Support unhelpful | — |
| 40 | Love Cuba | 4.9 | 2% | 21 | Not as described | — |
| 41 | Kandoo Adventures | 4.9 | 2% | 10 | Poor core service | — |
| 42 | Debbie's Villas | 4.9 | 2% | 5 | Support unhelpful | — |
| 43 | Aerotravels | 4.9 | 2% | 47 | Support unreachable | — |
| 44 | Scotland’s Cruise Centre | 4.9 | 2% | 3 | Support unreachable | — |
| 45 | Find A Golf Break | 4.8 | 2% | 3 | — | — |
| 46 | IgluSki | 4.9 | 2% | 64 | Support unreachable | — |
| 47 | Citalia Holidays | 4.9 | 2% | 73 | Support unhelpful | — |
| 48 | Destinology | 4.9 | 2% | 44 | Support unhelpful | — |
| 49 | Golfbreaks | 4.9 | 2% | 103 | Support unhelpful | — |
| 50 | Discover Scotland Tours | 4.9 | 2% | 11 | Other | — |
| 51 | Freedom Destinations | 4.9 | 2% | 44 | Support unhelpful | — |
| 52 | Yellow Zebra Safaris | 4.9 | 2% | 14 | Support unhelpful | — |
| 53 | CruiseKings | 4.9 | 1% | 46 | Support unhelpful | — |
| 54 | Asia Odyssey Travel | 5 | 1% | 3 | Not as described | — |
| 55 | The Turquoise Holiday Company | 4.9 | 1% | 2 | Other | — |
| 56 | Your Florida Holiday | 4.9 | 1% | 2 | Not as described | — |
| 57 | Winchcombefarm | 5 | 1% | 4 | — | — |
| 58 | Barrhead Travel | 4.9 | 1% | 546 | Support unhelpful | — |
| 59 | Golf Travel Centre | 5 | 1% | 7 | Support unreachable | — |
| 60 | Panache Cruises | 4.9 | 1% | 25 | Support unhelpful | — |
All UK travel companies in the census, A–Z
81 companies with evidenced complaints in this sector. The league above ranks only those with at least 50 recent reviews analysed; this list is everyone.
- 360 Travel Centre
- A & E Leisure
- Aerotravels
- Alternative Airlines
- American Express Global Business Travel
- Asia Odyssey Travel
- Barrhead Travel
- bespokehotels.com
- Big House Experience
- Bloc Hotels
- Bluelotusvacations
- Bolsover Cruise Club
- British Airways
- BudgetAir.co.uk
- Citalia Holidays
- Clarity Business Travel
- CruiseKings
- Debbie's Villas
- Destinology
- Dinso Resort & Villas Ko Chang, Vignette Collection by IHG
- Discover Scotland Tours
- Exodus Adventure Travels
- Fareforyou
- Flight Centre UK
- Freedom Destinations
- Golf Holidays Direct
- Golf Travel Centre
- Golfbreaks
- Halo Holidays
- Hayes & Jarvis
- Hays Travel
- Helloguest
- Holidaysplease
- Home From Home Vacations
- IgluSki
- Jet2holidays
- Kandoo Adventures
- Karma Group
- kate & tom's
- Kenwood Travel
- Love Cuba
- loveholidays UK
- Mauritius Holidays Direct
- Miles Morgan Travel
- My Kind of Cruise
- Now Lets Travel
- On the Beach
- OrlandoAttractions.com
- Panache Cruises
- Paramount Cruises
- Perfect Getaways
- Rickshaw Travel
- ROL Cruise
- Ruthin Castle Hotel
- Scotland’s Cruise Centre
- Sonder
- Southampton Cruise Centre
- Sovereign Luxury Travel
- stgileshotels.com
- The Camping and Caravanning Club
- The Internet Traveller
- The Sovereign Cruise Club
- The Turquoise Holiday Company
- TheTravelMakers.co.uk
- Tourdesigners
- Trailfinders
- Travel Center
- Travel Club Elite
- Travel Counsellors
- Travel Goals UK
- Travel House
- Travel Hub Ltd
- Travelbag
- TUI UK & Ireland
- United
- Villa Plus
- Viva Cruise
- Wowcher
- Yellow Zebra Safaris
- Your Florida Holiday
- Z Hotels
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the US table for this sector.