The Internet Traveller: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2026-01-14 to 2026-08-10. TrustScore 4.9 from 855 total reviews — see the Trustpilot page. Quick answer: is The Internet Traveller legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that services were not as described and that refunds were refused. These two issues accounted for all four complaints identified in the 160 reviews analysed. Each issue was reported twice, representing 50% of the total complaints. No trend could be established for either issue due to the low number of reviews.
How to reach The Internet Traveller
These are the contact details The Internet Traveller publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0333 121 7001, email [email protected], address Falcon House, Primett Road, Stevenage, SG1 3EE, GB.
The company claimed its Trustpilot profile on 2021-11-22, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-22. Trustpilot ranks it 8 of 149 in Tour Operator. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 5 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 30/09 Win a seven-night stay in South Carolina with The Internet Traveller”, “E: 30/09 ? 3-night trip for 2 to Andorra + pair of Arc'teryx Jackets + £250 voucher”, “Twin Centre Holiday”.
Elsewhere: 4.2★ on Google (20 reviews)
TrustScore over time
4.9 → 4.9 across 15 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (100%, 4.5d) · 2026-08-18 (100%, 4.5d) · 2026-08-21 (100%, 4.5d) · 2026-08-24 (100%, 4.5d) · 2026-08-28 (100%, 4.5d) · 2026-08-31 (100%, 4.5d) · 2026-09-03 (100%, 4.5d) · 2026-09-06 (100%, 4.5d) · 2026-09-09 (100%, 4.5d) · 2026-09-12 (100%, 4.5d) · 2026-09-15 (100%, 4.5d) · 2026-09-18 (100%, 4.5d) · 2026-09-21 (100%, 4.5d) · 2026-09-24 (100%, 4.5d).
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-14.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 86 company-invited reviews in the recent window average 5.00★, while 111 organic (uninvited) reviews average 4.90★.
13% of its 193 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 50% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 272 of this company’s 855 Trustpilot reviews (32%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The Internet Traveller?
Not as described
2 reports · 50% of complaints“This, on the Internet Travellers Documents, was shown as 4 Star but, frankly, our opinion is that it would struggle to achieve any Stars.”
The company replied on 2026-07-22: “We appreciate you taking the time to provide us with such detailed feedback, and for the positive comments about New Orleans and Nashville. The Monteleone and the Hutton are exactly the standard we…”
Our classifier read this reply as a substantive response.
It promised: refund.
“The hotels are not cheap and looking at the prices they were about £250 per night to stay in a very dated dark old lodge”
The company replied on 2026-08-07: “Thank you for taking the time to write this up so thoroughly, and I'm really pleased the trip overall was a good one. On hotels, star rating and location, your itinerary went through several reworks…”
Our classifier read this reply as a substantive response.
Refund refused
2 reports · 50% of complaints“this company are trying to strongarm us into taking alternative ones of their choosing”
The company replied on 2026-04-07: “We are sorry to read this review, however it does not reflect the full or accurate position. The original return flight was subject to a schedule change by the airline and replaced with an earlier…”
Our classifier read this reply as a deflection.
“two of the airport transfers were missed through no fault of mine”
The company replied on 2026-05-27: “Thank you for taking the time to share your feedback following your recent trip to Malaysia and Borneo. We are delighted to hear that you enjoyed your holiday overall and appreciate you bringing the…”
Our classifier read this reply as a template response.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.