Travel in the US: the complaint league
Holiday companies, travel agents, tour operators and cruises. Ranked by the share of recent Trustpilot reviews our census classified as complaints, for companies operating in the US with at least 50 recent reviews analysed.
Most-reported issues across this sector: Support unhelpful (942) · Misleading pricing (631) · Other (487) · Not as described (477) · Refund refused (453) · Overcharging (390) · Support unreachable (389) · Billing errors (229)
| # | Company | TrustScore | Complaint rate (recent) | Complaints found | Top reported issue | Official record |
|---|---|---|---|---|---|---|
| 1 | Expedia | 3.2 | 60% | 641 | Support unhelpful | — |
| 2 | CheapOair.com | 4.1 | 22% | 269 | Support unhelpful | — |
| 3 | Headout | 4.4 | 14% | 690 | Refund refused | — |
| 4 | Go Real Travel | 4.9 | 6% | 10 | Support unreachable | — |
| 5 | HotelsOne | 4.7 | 6% | 207 | Other | — |
| 6 | Travelopod | 4.8 | 6% | 104 | Support unhelpful | — |
| 7 | Business-Class.com | 4.8 | 5% | 94 | Misleading pricing | — |
| 8 | US Ghost Adventures | 4.8 | 4% | 57 | Other | — |
| 9 | Direct Line Cruises | 4.8 | 4% | 66 | Support unhelpful | — |
| 10 | Fly Luxury | 4.9 | 4% | 28 | Misleading pricing | — |
| 11 | FareObuddy | 4.9 | 4% | 55 | Misleading pricing | — |
| 12 | Monarch Air Group | 4.9 | 3% | 12 | Support unhelpful | — |
| 13 | TopBusinessClass | 4.8 | 3% | 75 | Support unhelpful | — |
| 14 | TravelBusinessClass | 4.9 | 3% | 49 | Support unhelpful | — |
| 15 | Laurel Mountain Retreat | 4.9 | 3% | 5 | Faulty product | — |
| 16 | Business Skies | 4.9 | 3% | 50 | Support unhelpful | — |
| 17 | Maverick Helicopters | 4.9 | 3% | 47 | Not as described | — |
| 18 | Ski.com | 4.9 | 2% | 156 | Support unhelpful | — |
| 19 | America Israel Tours® (AIT) America Greece Tours® | 4.9 | 2% | 4 | Support unhelpful | — |
| 20 | American Cruise Lines | 4.8 | 2% | 81 | Other | — |
| 21 | SKYWITHCLASS | 4.9 | 2% | 42 | Support unhelpful | — |
| 22 | Bcflights | 4.9 | 2% | 4 | Misleading pricing | — |
| 23 | Flyer Club | 4.9 | 2% | 41 | Misleading pricing | — |
| 24 | SkyHawker | 4.9 | 2% | 2 | — | — |
| 25 | Williamsburg Ghost Tour | 4.9 | 2% | 2 | — | — |
| 26 | SA Expeditions | 4.9 | 2% | 9 | Support unhelpful | — |
| 27 | Adventure Life | 4.9 | 2% | 29 | Other | — |
| 28 | CruiseDirect | 4.9 | 2% | 54 | Misleading pricing | — |
| 29 | FlyUSA | 4.9 | 2% | 3 | Faulty product | — |
| 30 | VIPFARES | 4.9 | 2% | 3 | Misleading pricing | — |
| 31 | KnittingTours.com | 4.9 | 2% | 3 | — | — |
| 32 | GIVE Volunteers | 4.8 | 2% | 5 | Other | — |
| 33 | Flight-Experts.com | 4.9 | 2% | 2 | — | — |
| 34 | PrivyTrips | 4.9 | 2% | 4 | Not as described | — |
| 35 | YMT Vacations | 4.9 | 1% | 62 | Support unhelpful | — |
| 36 | Five Star Alliance | 4.9 | 1% | 21 | Support unreachable | — |
| 37 | Rockymountaingetaways | 4.9 | 1% | 5 | Support unhelpful | — |
| 38 | Prime Flights | 4.9 | 1% | 5 | — | — |
| 39 | Southern Explorations | 4.9 | 1% | 11 | Other | — |
| 40 | Alexander + Roberts | 4.9 | 1% | 2 | Other | — |
| 41 | Cool Key West | 4.9 | 1% | 2 | — | — |
| 42 | Travelogate | 4.9 | 1% | 2 | — | — |
| 43 | Exceptional Villas | 4.9 | 1% | 9 | Not as described | — |
| 44 | Classic Journeys | 4.9 | 1% | 2 | Not as described | — |
| 45 | Inca Expert Travel | 5 | 1% | 2 | — | — |
| 46 | Portland Ghosts | 4.9 | 1% | 1 | — | — |
| 47 | Anywhere.com | 5 | 1% | 7 | Support unreachable | — |
| 48 | Quark Expeditions | 4.9 | 1% | 13 | Not as described | — |
| 49 | Zicasso | 5 | 1% | 18 | Other | — |
| 50 | Online Vacation Center | 4.9 | 1% | 23 | Support unreachable | — |
| 51 | CruiseHub | 4.9 | 1% | 17 | Support unreachable | — |
| 52 | FlyDealFare.com | 4.9 | 1% | 129 | Support unhelpful | — |
| 53 | Natural Habitat Adventures | 4.9 | 1% | 44 | Not as described | — |
| 54 | Passports Travel | 4.9 | 1% | 1 | — | — |
| 55 | Discovery Voyages | 4.9 | 1% | 1 | — | — |
| 56 | Magnetic North Travel | 5 | 1% | 1 | — | — |
| 57 | Travel Centre US | 4.9 | 1% | 8 | Support unhelpful | — |
| 58 | Colonial Ghosts | 4.9 | 1% | 1 | — | — |
| 59 | Civil War Ghosts | 4.9 | 1% | 5 | Not as described | — |
| 60 | The Wildland Trekking Company | 4.9 | 0% | 5 | Not as described | — |
Complaint rate = complaints identified per recent reviews analysed in our census window; it is not an official complaints statistic. Companies below 50 analysed recent reviews are not ranked. See the UK table for this sector.