Your Florida Holiday: most-reported complaints
Automated analysis of 163 public Trustpilot reviews published 2024-11-01 to 2026-08-18. TrustScore 4.9 from 548 total reviews — see the Trustpilot page. Quick answer: is Your Florida Holiday legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that properties were not as described, with two complaints accounting for 100% of identified issues. Specific feedback included descriptions of accommodations being well below expectations and filthy. A trend cannot be established yet due to the limited number of reviews.
How to reach Your Florida Holiday
These are the contact details Your Florida Holiday publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02039671110, email [email protected].
The company claimed its Trustpilot profile on 2020-12-09, uses Trustpilot’s paid features, and last replied to a negative review on 2026-08-16. Trustpilot ranks it 17 of 203 in Travel Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Florida flights next summer under £500 all in!”, “E: 30/09 Win a 14-night family holiday in Florida inc Discovery Cove Ultimate Package”.
TrustScore over time
5.0 → 4.9 across 12 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (100%, 0.0d) · 2026-08-21 (100%, 0.0d) · 2026-08-28 (100%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-03 (100%, 0.0d) · 2026-09-06 (100%, 0.0d) · 2026-09-09 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-18 (100%, 0.0d) · 2026-09-24 (100%, 0.0d).
What their policy promises
delivery promise: send goods and supply services
“send to you goods purchased via the website, and supply to you services purchased via the website;”
complaint process: deal with enquiries and complaints
“deal with enquiries and complaints made by or about you relating to the website;”
complaint process: email at any time
“You may instruct us not to process your personal data for marketing purposes by email at any time.”
complaint process: let us know
“Please let us know if the personal information which we hold about you needs to be corrected or updated.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 93 company-invited reviews in the recent window average 4.96★, while 85 organic (uninvited) reviews average 4.98★.
22% of its 176 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: not as described makes up 100% of this company’s complaints vs a 25% median across 100 ranked companies in its sector.
Review velocity: 93 of this company’s 548 Trustpilot reviews (17%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Your Florida Holiday?
Not as described
2 reports · 100% of complaints“it was well below expectation, it was filthy”
The company replied on 2026-08-16: “Hi Anita Thank you for your feedback. While I am glad to hear you found our booking process smooth, I am incredibly sorry that the villa did not meet your expectations upon arrival. We always want…”
Our classifier read this reply as a substantive response.
It promised: refund.
1 reader marked this review helpful on Trustpilot.
“The villa that was a total let down from the uncleanliness to the noisy street broken plug sockets and doors”
The company replied on 2025-01-01: “Hi Wayne Happy New Year! I am sorry to hear of the issues you have faced with your booking. I have emailed you this morning regarding the points raised. If you need any further assistance please…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.