Travel Hub Ltd: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-09-23 to 2026-08-05. TrustScore 4.8 from 454 total reviews — see the Trustpilot page. Quick answer: is Travel Hub Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, citing instances where promised changes were not implemented. This issue accounted for 50% of the four complaints identified in the 160 reviews analyzed. A specific trend could not be established due to the low volume of reviews.
How to reach Travel Hub Ltd
These are the contact details Travel Hub Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0207821308, email [email protected], address 38 Napier Rd, Wembley, HA0 4UA, GB.
The company claimed its Trustpilot profile on 2024-11-22 and last replied to a negative review on 2025-11-16 — more than six months ago. Trustpilot ranks it 102 of 203 in Travel Agency. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 10 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Travel Hub”, “Overseas Travel Agent scam”, “E: 16/07 1 of 5 EXPERIENCE AT THE MCLAREN TECHNOLOGY CENTRE (Text)”.
Elsewhere: 4.8★ on Google (0 reviews)
TrustScore over time
4.9 → 4.8 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (40%, 9.5d) · 2026-09-20 (25%, 19.0d) · 2026-09-24 (25%, 19.0d).
What their policy promises
refund window: 24 hours
“we will notify you within 24 hours of your booking”
refund window: one year
“no later than one year from the departure date”
cancellation method: alternative booking or full refund
“we will offer you the choice of an alternative booking or a full refund”
cancellation method: accept new arrangements, alternative package, or full refund
“You will have the option to accept the new arrangements, book an alternative package, or cancel with a full refund”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 105 company-invited reviews in the recent window average 4.93★, while 60 organic (uninvited) reviews average 4.85★.
34% of its 159 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 172 of this company’s 454 Trustpilot reviews (38%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Travel Hub Ltd?
Support unhelpful
2 reports · 50% of complaints“They will change it but they didn't”
“Oprater not given right answer”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.