Fareforyou: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-02-06 to 2026-08-11. TrustScore 4.9 from 365 total reviews — see the Trustpilot page. Quick answer: is Fareforyou legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with unhelpful support and misleading pricing, with each issue accounting for 50% of the four identified complaints. Specific reports mention that reservations were not recognized according to the details provided on e-tickets. No trend can be established for these issues due to a limited number of reviews.
How to reach Fareforyou
These are the contact details Fareforyou publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02039958555, address Unit 214, Barking Enterprise Centre., Barking, IG11 8FG, GB.
The company claimed its Trustpilot profile on 2023-09-29, uses Trustpilot’s paid features, and last replied to a negative review on 2025-11-21 — more than six months ago. Trustpilot ranks it 61 of 203 in Travel Agency. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: FAREFORYOU LIMITED (no. 13820673), active, incorporated 2021 (4.7 years); next accounts due 2027-09-30, last accounts filed 2026-04-23. 2 current officers; 2 filings in the last 12 months (25 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (30 reviews)
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (100%, 34.0d) · 2026-08-25 (100%, 34.0d) · 2026-08-28 (100%, 34.0d) · 2026-08-31 (100%, 34.0d) · 2026-09-03 (100%, 34.0d) · 2026-09-06 (100%, 34.0d) · 2026-09-09 (100%, 34.0d) · 2026-09-15 (100%, 34.0d) · 2026-09-20 (100%, 34.0d) · 2026-09-24 (100%, 34.0d).
What their policy promises
refund window: 20 days
“However, there will be no change within 20 days of your departure.”
refund window: 1 hour
“If your fare has changed by the time you make payment, you will have a right to cancel and claim a full refund if you do not want to proceed with the booking.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 89 company-invited reviews in the recent window average 4.91★, while 89 organic (uninvited) reviews average 4.82★.
36% of its 164 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 110 of this company’s 365 Trustpilot reviews (30%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Fareforyou?
Support unhelpful
2 reports · 50% of complaints“reservations were not recognised according to the details given on our eticket”
The company replied on 2025-11-21: “Dear Caroline, Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologise for the inconveniences you faced leading up to your trip to Japan.…”
Our classifier read this reply as a substantive response.
“unable to help any issues I had after and whilst in holiday.”
The company replied on 2025-08-28: “We are truly sorry to hear about the difficulties you experienced during your holiday, as this is not the kind of experience we want for our guests. We understand how upsetting it must have been to…”
Our classifier read this reply as a template response.
Misleading pricing
2 reports · 50% of complaints“reservations were not recognised according to the details given on our eticket”
The company replied on 2025-11-21: “Dear Caroline, Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologise for the inconveniences you faced leading up to your trip to Japan.…”
Our classifier read this reply as a substantive response.
“hidden charges from suppliers ,car rental and the hotel.No mention at all when you book”
The company replied on 2025-11-20: “Dear Bhawna, Thank you for sharing your feedback regarding your recent experience. We take all customer comments seriously, as they help us improve our services. I’d like to address a few points you…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.