Tourdesigners: most-reported complaints
Automated analysis of 200 public Trustpilot reviews published 2025-12-02 to 2026-08-12. TrustScore 4.9 from 1,695 total reviews — see the Trustpilot page. Quick answer: is Tourdesigners legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, accounting for 50% of the four complaints identified in the analysis. This issue was highlighted in two specific reports out of the 200 reviews analyzed between December 2025 and August 2026. One reviewer noted a decline in service quality after a long tenure with the company. A trend cannot be established yet due to the limited number of reviews.
How to reach Tourdesigners
These are the contact details Tourdesigners publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 02071609710, email [email protected], address Tour Designers (UK) Ltd, Sutton, SM1 4FS, 6 Sutton Plaza, GB.
The company claimed its Trustpilot profile on 2023-03-09, uses Trustpilot’s paid features, and last replied to a negative review on 2025-12-18 — more than six months ago. Trustpilot ranks it 11 of 207 in Travel Agency. We last checked this profile on 2026-09-24 and found 4 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 5★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 11 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (100%, 0.3d) · 2026-08-15 (100%, 0.3d) · 2026-08-18 (100%, 0.3d) · 2026-08-21 (100%, 0.3d) · 2026-08-24 (100%, 0.3d) · 2026-08-27 (100%, 0.3d) · 2026-08-30 (100%, 0.3d) · 2026-09-02 (100%, 0.3d) · 2026-09-20 (100%, 0.5d) · 2026-09-24 (100%, 0.5d).
Review provenance: 231 company-invited reviews in the recent window average 4.94★, while 24 organic (uninvited) reviews average 4.63★.
39% of its 241 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 392 of this company’s 1,695 Trustpilot reviews (23%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Tourdesigners?
Support unhelpful
2 reports · 50% of complaints“They have lost that now. I have been with them for 15 years, may be they have enough business not taking care of customers now.”
The company replied on 2026-01-18: “Thank you for sharing your feedback. We’re genuinely sorry to hear that your recent experience did not meet the professional standards you were accustomed to in the past. We truly value long-standing…”
Our classifier read this reply as a template response.
“no clear breakdown of the amount”
The company replied on 2025-12-18: “Dear Bestin, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating delays and a lack of clarity around refunds can…”
Our classifier read this reply as a substantive response.
1 reader marked this review helpful on Trustpilot.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.