The Turquoise Holiday Company: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-03-18 to 2026-08-07. TrustScore 4.9 from 430 total reviews — see the Trustpilot page. Quick answer: is The Turquoise Holiday Company legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues categorized as 'Other,' accounting for all identified complaints. In these instances, customers described booking errors, such as a return flight being scheduled two days after the intended return date. This specific problem was attributed to an error made by the staff member who handled the booking. No trend can be established yet due to the limited number of reviews.
The company claimed its Trustpilot profile on 2018-12-17, uses Trustpilot’s paid features, and last replied to a negative review on 2026-01-12 — more than six months ago. Trustpilot ranks it 57 of 203 in Travel Agency. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “Great Wedding (Honeymoon) Gift List Idea”, “E: 30/06 Win a Honeymoon in Thailand (FB)”.
Elsewhere: 4.3★ on Google (12 reviews)
14% of its 155 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 100% of this company’s complaints vs a 19% median across 96 ranked companies in its sector.
Review velocity: 119 of this company’s 430 Trustpilot reviews (28%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The Turquoise Holiday Company?
Other
2 reports · 100% of complaints“Our flight home was booked for 2 days after we should have returned, an error by the lady we booked with.”
The company replied on 2026-01-12: “Many thanks for taking the time to leave your review. I am so very sorry to hear about your experience with Turquoise and can guarantee you that all feedback is taken extremely seriously. As you know…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“all other meals were mediocre, not aided by incessant noisy music”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-12.