Travel Goals UK: most-reported complaints
Automated analysis of 244 public Trustpilot reviews published 2023-11-08 to 2026-09-02. TrustScore 4.9 from 1,232 total reviews — see the Trustpilot page. Quick answer: is Travel Goals UK legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 244 Trustpilot reviews analysed, the most-reported issues with Travel Goals UK were: Misleading pricing (3 reports), Delivery late (2 reports). There are not enough reviews to establish a trend.
How to reach Travel Goals UK
These are the contact details Travel Goals UK publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0208 125 7007, email [email protected], address 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, GB.
The company claimed its Trustpilot profile on 2021-08-10 and uses Trustpilot’s paid features. Trustpilot ranks it 45 of 203 in Travel Agency. We last checked this profile on 2026-09-24 and found 5 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.9★ on Google (0 reviews)
TrustScore over time
4.9 → 4.9 across 14 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-15 (0%, 0.0d) · 2026-08-18 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-08-24 (0%, 0.0d) · 2026-08-27 (0%, 0.0d) · 2026-08-31 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-08 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-15 (0%, 0.0d) · 2026-09-18 (0%, 0.0d) · 2026-09-21 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
delivery promise: 72 working hours
“All documents (e.g. invoices/tickets/Insurance policies) will be sent to you by email after 72 working hours of completion of your booking.”
cancellation method: email
“Cancellation requests must be sent to us in writing by email to: [email protected] and will only take effect once received by us.”
complaint process: supplier first
“any queries or concerns relating to the travel arrangements should be addressed to them in the first instance.”
complaint process: immediately
“If you have a problem with your travel arrangements whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 216 company-invited reviews in the recent window average 4.94★, while 52 organic (uninvited) reviews average 4.85★.
17% of its 252 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 75% of this company’s complaints vs a 18% median across 87 ranked companies in its sector.
Review velocity: 391 of this company’s 1,232 Trustpilot reviews (32%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Travel Goals UK?
Misleading pricing
3 reports · 75% of complaints“I totted up the actual cost of travel and hotels as I went and soon realised I could of arranged it all myself at 30-40% cheaper”
1 reader marked this review helpful on Trustpilot.
“I received my final tickets two days before I travelled.”
“I received my final tickets two days before I travelled.”
Delivery late
2 reports · 50% of complaints“I received my final tickets two days before I travelled.”
“I received my final tickets two days before I travelled.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-06.