Big Cartel: most-reported complaints
Automated analysis of 181 public Trustpilot reviews published 2026-07-04 to 2026-08-30. TrustScore 4.7 from 413 total reviews — see the Trustpilot page. Quick answer: is Big Cartel legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that support is unhelpful, accounting for 33% of the 6 complaints identified in 181 reviews. One example cited involves charges that made the site more convoluted and harder to use. A trend cannot be established yet due to not enough reviews.
How to reach Big Cartel
These are the contact details Big Cartel publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2024-01-30, uses Trustpilot’s paid features, and last replied to a negative review on 2026-09-01. We last checked this profile on 2026-09-24 and found 10 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (50%, 3.3d) · 2026-08-21 (50%, 3.3d) · 2026-08-25 (50%, 3.3d) · 2026-08-28 (50%, 3.3d) · 2026-08-31 (47%, 3.3d) · 2026-09-03 (53%, 3.1d) · 2026-09-06 (53%, 3.1d) · 2026-09-09 (53%, 3.1d) · 2026-09-12 (53%, 3.1d) · 2026-09-15 (53%, 3.1d) · 2026-09-20 (53%, 3.1d) · 2026-09-24 (53%, 3.1d).
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +2/-2 lines; added: Start free | Start free Log in; removed: Get started | Get started Log in (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
77% of its 185 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 33% of this company’s complaints vs a 38% median across 97 ranked companies in its sector.
Review velocity: 338 of this company’s 413 Trustpilot reviews (82%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Big Cartel?
Support unhelpful
2 reports · 33% of complaints“Began charging more to actively make the site more convoluted and harder to use.”
The company replied on 2026-08-11: “Thank you for taking the time to share your feedback, and I'm so sorry your experience has turned frustrating. We understand how disruptive it can be when changes to the platform don't work the way…”
Our classifier read this reply as a template response.
“Very hard to post items and the customer doesn't help much at all.”
The company replied on 2026-07-14: “Ooof, so sorry you're having trouble!🫣 If you'll email us at [email protected] we'd love to help out!”
Our classifier read this reply as a template response.
Compare Big Cartel with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-31.