Mysweetdesign: most-reported complaints
Automated analysis of 46 public Trustpilot reviews published 2025-10-27 to 2026-08-14. TrustScore 4.7 from 53 total reviews — see the Trustpilot page. Quick answer: is Mysweetdesign legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues with refunds being refused. Out of 46 reviews analyzed, complaints identified were 2, with refund refusal accounting for 100% of these complaints. No trend can be established yet due to not enough reviews.
How to reach Mysweetdesign
These are the contact details Mysweetdesign publishes on its Trustpilot profile, as of our last check on 2026-09-25 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2025-10-27 and last replied to a negative review on 2026-03-29 — more than six months ago. Trustpilot ranks it 13 of 27 in Website Designer. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.7 → 4.7 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-25 (100%, 0.0d) · 2026-08-28 (100%, 0.0d) · 2026-09-10 (100%, 0.0d) · 2026-09-16 (100%, 0.0d) · 2026-09-21 (100%, 0.0d).
Sector benchmark: refund refused makes up 100% of this company’s complaints vs a 15% median across 24 ranked companies in its sector.
Review velocity: 53 of this company’s 53 Trustpilot reviews (100%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Mysweetdesign?
Refund refused
2 reports · 100% of complaints“she have yet refunded my second order”
The company replied on 2026-03-29: “We take all client feedback seriously and want to clarify the situation professionally. At no point did we harass anyone or speak disrespectfully about a family member. The only statement made was:…”
Our classifier read this reply as a deflection.
“The person wouldn’t give my money back because I was unsatisfied.”
The company replied on 2025-10-27: “Hello, We’re truly sorry to hear that your experience didn’t meet your expectations. We strive to provide high-quality service, and your feedback is important to us. We’d appreciate the opportunity…”
Our classifier read this reply as a template response.
Compare Mysweetdesign with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-19.