ICDSoft: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2025-09-19 to 2026-08-11. TrustScore 4.9 from 821 total reviews — see the Trustpilot page. Quick answer: is ICDSoft legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Based on 160 Trustpilot reviews analysed, no complaint pattern has enough evidence yet to report for ICDSoft.
How to reach ICDSoft
These are the contact details ICDSoft publishes on its Trustpilot profile, as of our last check on 2026-09-24 — it publishes no phone number there, email [email protected].
The company claimed its Trustpilot profile on 2018-12-31, uses Trustpilot’s paid features, and last replied to a negative review on 2026-05-08. Trustpilot ranks it 4 of 66 in Web Hosting Company. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 0.0d) · 2026-08-24 (100%, 0.0d) · 2026-08-31 (100%, 0.0d) · 2026-09-06 (100%, 0.0d) · 2026-09-09 (100%, 0.0d) · 2026-09-12 (100%, 0.0d) · 2026-09-15 (100%, 0.0d) · 2026-09-18 (100%, 0.0d) · 2026-09-21 (100%, 0.0d).
What their policy promises
refund window: 15 days or 100 days
“Money‑back guarantee: 15 days for accounts purchased for 1 month and 100 days for accounts on annual billing.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
56% of its 180 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Review velocity: 195 of this company’s 821 Trustpilot reviews (24%) were written in the last 12 months.
Not enough reviews to establish a trend.
Not enough evidenced complaints yet to report specific failure modes for this company.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.