VIPFARES: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2026-04-17 to 2026-08-14. TrustScore 4.9 from 852 total reviews — see the Trustpilot page. Quick answer: is VIPFARES legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report misleading pricing issues, with three specific complaints identified during the analysis period. These reports account for 100% of the complaints found, primarily citing drip pricing practices at checkout. One reviewer noted being forced to select a tip for the booking agent on the final payment screen. A trend cannot be established yet due to the limited number of reviews.
How to reach VIPFARES
These are the contact details VIPFARES publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 855-777-5533, email [email protected], address 20801 Biscayne Blvd, Ste 403, Off 415, Aventura, 33180, US.
The company claimed its Trustpilot profile on 2024-07-11 and last replied to a negative review on 2026-08-07. Trustpilot ranks it 5 of 199 in Travel Agency. We last checked this profile on 2026-09-24 and found 6 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 13 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-20 (100%, 16.2d) · 2026-08-24 (100%, 16.2d) · 2026-08-28 (100%, 16.2d) · 2026-08-31 (100%, 16.2d) · 2026-09-03 (100%, 19.0d) · 2026-09-06 (100%, 19.0d) · 2026-09-09 (100%, 19.0d) · 2026-09-12 (100%, 19.0d) · 2026-09-15 (100%, 19.0d) · 2026-09-18 (100%, 19.0d) · 2026-09-21 (100%, 19.0d) · 2026-09-24 (100%, 19.0d).
Review provenance: 89 company-invited reviews in the recent window average 5.00★, while 155 organic (uninvited) reviews average 4.92★.
50% of its 240 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: misleading pricing makes up 100% of this company’s complaints vs a 18% median across 87 ranked companies in its sector.
Review velocity: 553 of this company’s 852 Trustpilot reviews (65%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about VIPFARES?
Misleading pricing
3 reports · 100% of complaints“the checkout process involved blatant drip pricing. At the final payment screen, I was forced to select a "tip" for the booking agent.”
The company replied on 2026-05-28: “Hi Lauraine, We are truly sorry to hear that your experience with VIPFARES caused stress and frustration. This is certainly not the level of service we aim to provide to our customers. We appreciate…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
“My calls went unanswered, and my emails were ignored”
The company replied on 2026-08-06: “Hi, We are sorry to hear about your experience. However, based on the information available in your review, we have been unable to locate your request in our system. Please contact us directly and…”
Our classifier read this reply as a template response.
“The prices them increased to $3561 - $5038. I was told the cheaper flights were not available for my dates. BAIT AND SWITCH!”
The company replied on 2026-08-07: “Hi Leisa, We’re sorry for the misunderstanding regarding the advertised fares. The prices displayed on our website are available subject to specific fare conditions, travel dates, routing,…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.