America Israel Tours® (AIT) America Greece Tours®: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2019-11-11 to 2026-08-13. TrustScore 4.9 from 704 total reviews — see the Trustpilot page. Quick answer: is America Israel Tours® (AIT) America Greece Tours® legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report that customer support is unhelpful, with this issue accounting for 50% of the four identified complaints. Specific reports include instances where the company mixed up departure dates and responded argumentatively when customers attempted to correct the errors. These situations have been described as very stressful by those affected. A trend cannot be established yet due to the limited number of reviews.
How to reach America Israel Tours® (AIT) America Greece Tours®
These are the contact details America Israel Tours® (AIT) America Greece Tours® publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone (877) 248-8687, email [email protected], address 4505 Las Virgenes Rd. | Suite 210, Calabasas, CA, 91302, US.
The company claimed its Trustpilot profile on 2015-03-17 and uses Trustpilot’s paid features. Trustpilot ranks it 21 of 79 in Tour Operator. We last checked this profile on 2026-09-24 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 4.4★ on Google (25 reviews)
TrustScore over time
4.9 → 4.9 across 4 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-09-09 (0%, 0.0d) · 2026-09-12 (0%, 0.0d) · 2026-09-18 (0%, 0.0d).
63% of its 156 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 50% of this company’s complaints vs a 31% median across 122 ranked companies in its sector.
Review velocity: 71 of this company’s 704 Trustpilot reviews (10%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about America Israel Tours® (AIT) America Greece Tours®?
Support unhelpful
2 reports · 50% of complaints“the company mixed up our dates of departure and when we tried to correct they were argumentative. This was very stressful”
The company replied on 2020-02-05: “We apologize for any inconveniences caused and how you feel about our customer service, however it does not accurately describe the situation and we feel it’s very important to clarify what really…”
Our classifier read this reply as a deflection.
“They keep getting the information of our payment and dates of travel mixed up.We had to get with them on a three way call”
The company replied on 2020-02-05: “We are truly sorry that you had to cancel your tour because your travel companion, Jessica Platt (JP), would no longer be traveling with us. We take great pride in what we do, therefore, we refunded…”
Our classifier read this reply as a deflection.
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-18.