FlyUSA: most-reported complaints
Automated analysis of 160 public Trustpilot reviews published 2024-11-22 to 2026-08-17. TrustScore 4.9 from 227 total reviews — see the Trustpilot page. Quick answer: is FlyUSA legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 160 Trustpilot reviews analysed, the most-reported issues with FlyUSA were: Faulty product (2 reports). There are not enough reviews to establish a trend.
How to reach FlyUSA
These are the contact details FlyUSA publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone 7272402408, email [email protected], address 380 Park Place Blvd, Suite 150, Clearwater, 33759, US.
The company claimed its Trustpilot profile on 2022-05-24, uses Trustpilot’s paid features, and last replied to a negative review on 2025-12-02 — more than six months ago. Trustpilot ranks it 4 of 7 in Airline. We last checked this profile on 2026-09-25 and found 0 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
TrustScore over time
4.9 → 4.9 across 6 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-18 (100%, 17.0d) · 2026-08-21 (100%, 17.0d) · 2026-09-03 (100%, 17.0d) · 2026-09-13 (100%, 17.0d) · 2026-09-21 (100%, 17.0d).
62% of its 156 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: faulty product makes up 67% of this company’s complaints vs a 20% median across 15 ranked companies in its sector.
Review velocity: 96 of this company’s 227 Trustpilot reviews (42%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about FlyUSA?
Faulty product
2 reports · 67% of complaints“The plane was a King Air F90 very old, but nice inside I paid a lot of money for a service and was delivered an inadequate aircraft.”
“The seat was broken then I was sitting in and the thermostat to control the heat and cool was not working.”
The company replied on 2025-12-02: “Ed we are so sorry to hear about your unsatisfactory experience on this aircraft. I wanted to let you know that we have suspended the use of that aircraft for all clients. We truly value your…”
Our classifier read this reply as a substantive response.
It promised: to make contact.
Compare FlyUSA with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-19.